2023 Autel MaxiSYS Ultra EV Diagnostics Upgrade Kit and 5-in-1 VCMI
Autel MaxiSys Ultra Car Diagnostic Tool
EVDiag Box
AUTEL EV Diagnostics Upgrade Kit EVDiag Box & Adapters
Autel MaxiSys Ultra Car Diagnostic Tool
Autel MaxiSys Ultra Car Diagnostic Tool
5-in-1 VCMI
EVDiag Box
EVDiag Box
Autel MaxiSys Ultra Car Diagnostic Tool+ EVDiag Box +5 in 1 VCMI
2023 Autel MaxiSYS Ultra EV Diagnostics Upgrade Kit and 5-in-1 VCMI
Autel MaxiSys Ultra Car Diagnostic Tool
EVDiag Box
AUTEL EV Diagnostics Upgrade Kit EVDiag Box & Adapters
Autel MaxiSys Ultra Car Diagnostic Tool
Autel MaxiSys Ultra Car Diagnostic Tool
5-in-1 VCMI
EVDiag Box
EVDiag Box
Autel MaxiSys Ultra Car Diagnostic Tool+ EVDiag Box +5 in 1 VCMI

Autel MaxiSYS Ultra EV Diagnostics Upgrade Kit and 5-in-1 VCMI, Topology Map 2.0, 40+ Service, ECU Programming Upgrade of MS909EV

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2023 Autel MaxiSYS Ultra EV Diagnostics Upgrade Kit and 5-in-1 VCMI

Autel MaxiSYS Ultra EV Diagnostics Upgrade Kit and 5-in-1 VCMI, Topology Map 2.0, 40+ Service, ECU Programming Upgrade of MS909EV

Description
Return & Warranty

Autel MaxiSYS Ultra EV Diagnostics Upgrade Kit and 5-in-1 VCMI, Topology Map 2.0, 40+ Service, ECU Programming Upgrade of MS909EV

 

Autel MS Ultra EV adds an EVDiag Kit to Ultra, making the scanner possible to diagnose new energy vehicles, including Tesla, BMW, V-W, Au-di, etc. This automobile diagnostic scanner combines together almost every high-end diagnostic feature you can think of, bringing repair stores more orders.

 

 

Package includes:

  • Full set MaxiSys Ultra diagnostic tool
  • EV diagnostic kit
autel-ultra-ev-feature 1



Autel Ultra EV Highlights: 

          

  • Upgraded from Autel MSUltra/ MS909EV/ MS919/ MS909/ Ultra Lite, Autel Ultra EV new energy scanner adds EVs diagnostics,EV high-voltage system diagnosis, battery pack offline analysis.
  • D-PDU/SAE J2534/RP1210/DoIP/CAN FD protocols are supported; Wider vehicle coverage for 99.99% makes in the market;
  • 5-in-1 MaxiFlash VCMI integrates VCI, 4-channel oscilloscope, waveform generator, multimeter, and CAN bus tester functions
  • Advanced J2534 Programming and Coding, ECU upgrading & downgrading, ECU module matching & replacement, etc.
  • 40+ service functions to fix all car-related problems, with no need to turn to other scan tools or gurus;
  • One-stop Intelligent Diagnosis based on DTCs, helping you have a clear picture of vehicle status; the Ultra features the TSB, repair tips, DTC analysis, etc. For each fault code, Ultra performs an in-depth analysis and gives the OE data and processing suggestions.
  • Pre & Post Scan: Makes it easy to document the vehicle's pre-repair and post-repair condition for insurance adjusters and service managers.
  • Built-in Oscilloscope & Multimeter
  • Support D-PDU/J2534/RP1210 Diagnostic Standards: VCMI adds support for these protocols, allowing connection to factory diagnostic scanners for diagnostics and ECU programming.
  • Topology Mapping 2.0: Provides a color-coded topology display for all vehicle systems' relationship on one page, helping you better analyze the system faults.
  • Split-screen multi-application navigation with super fast running speed, greatly improving your work efficiency;
  • 10+ New Features: Support wider vehicle coverage, more frequent updates, WIFI print reports, Pre & Post scan, FCA & Renault SGW, report management, remote expert (* Sending us an SN code is required for us to add you to our whitelist and enable this feature.) and extended features such as battery test and Videoscope (with MV105/108). Enhanced Remote Expert: The remote expert adds DoIP protocol, making the model coverage wider; the server and point-to-point dual-channel connection method makes the network more stable and reduces communication delay. The scanner also supports protocols auto recognition, diagnostic reports import, and several communication methods such as audio and video for smoother communication.
  • Multiple repair guidance: Technical Service Bulletin (TSB), DTC Analysis, Repair Assist, Repair Tips, Component Measurement, and Relevant Cases;
  • Supported Language: English Only 
  • 1 Year free update online. $1115 later via Autel TCP
  • BMW service history update with Maxisys Ultra.

NOTE:

  • For customers who already bought MS909 or MaxiSys Ultra can just buy EV box to upgrade their device to MS909EV and MaxiSys Ultra EV.
  • The methods to active EV box on MS909/ MaxiSys Ultra: to imput EV box SN on tablets portal directly to upgrade.
  • * You have to have an Active Subscription in order to access the Autel servers.
    If you're trying to offline SCN program a Benz or BMW, you'll need an active subscription.


UltraEV recent update:


Now you have access to online programming 26  car makes!
NO matter the origin of the car, AUTEL got you covered.
Supported car makes
Mercedes Benz, BMW, V-W, A-udi, Skoda, Land rover, Jaguar, Porsche, Renault, Nissan, Infiniti, Subaru, Hyundai, Kia, Great Wall, GAC Trumpchi, Roewe MG, Geely, Mahindra (India ONLY), BMW Brilliance, Shanghai V-W, FAW V-W, China General Motors, Beijing Hyundai, Yueda Kia


AUTEL Ultra Introduction: 


The MaxiSys Ultra is Autel's most ambitious diagnostics tablet designed to maximize technician intelligence. It features a 13-inch touchscreen tablet with Android 7.0 OS powered by an Octa-core processor (2.3GHz Quad + 1.7GHz Quad), substantial 256GB built-in memory, all powering the new split-screen multi-application navigation to provide diagnostic guidance and test components to confirm repairs. Combined with the dynamic topology module mapping, enhanced AutoSCAN features, and Intelligent Diagnostics options, the Ultra offers the technicians step-by-step repair guidance. The new MaxiFlash VCMI functions as a 4-channel oscilloscope, waveform generator, multimeter, and CAN BUS tester. The convenient docking station featured ensures you always have the power to scan


Top-level Configurations, OE-level Topology Module Tree:


The new Topology Module Listing CAN BUS Tree, specially designed for the OEM diagnostic tools, shows all available control units of the test vehicle in different colors, helping users get to know the numbers of systems, the scanned systems, and the scan results at a glance.

The new MaxiFlash VCMI (Vehicle Communication and Measurement Interface) integrates those specialty functions into one: oscilloscope, waveform generator, multimeter, and digital OBDII breakout box.


autel-ultra-ev-feature vcm



Autel EV Diagnostics Upgrade Kit Highlights


1. Used with Maxisys Ultra/ MS909/ MS919
2. Mainly for Specific Electric Vehicles to Perform Battery Pack Analysis
3. Method to Active EV Box on MS909/ MaxiSys Ultra: to Input EV Box SN on Tablets Portal Directly to Upgrade.
4. The EV Battery Pack Diagnostic Software Upgrade Will Receive Updates When the Tablet's Total Care Program (TCP) Subscription is Active


autel-ultra-ev diag kit


 

What is Autel EVDIAG?

 

Use the Autel MaxiSYS EVDiag Upgrade Kit (EVDIAGKIT) to diagnose battery pack State of Charge and State of Health on BMW, Tesla and V-W electric vehicles.

The EV Diagnostics Upgrade Kit includes EVDiag Box and adapters for specific electric vehicles to perform battery pack analysis. The EVDiag Box is compatible with the MaxiSys Ultra, MaxiSys Ultra ADAS, MaxiSys MS919, and MaxiSys MS909 tablets. EVDiag Box connects to MaxiFlash VCI or VCMI.

The EVDiag Upgrade Kit is compatible with Autel Ultra-series tablets (Ultra, Ultra ADAS, MS919, MS909 — sold separately).
The EV battery pack diagnostic software upgrade will receive updates when the tablet's Total Care Program (TCP) subscription is active.

 

Features

 

  • Includes EVDiag Box, Adapters for BMW, Tesla, V-W and Breakout Leads
  • Includes Carrying Case
  • Compatible with Ultra series products to perform Battery Pack diagnostics
  • State of Charge and State of Health analysis for true battery condition

 

Autel Ultra EV: Revolutionary Solution for EVs:

 

Why Autel has Developed Special Diagnostic Tools for New Energy Vehicles?

  • The car structure of EVs is different from f-uel cars: Unlike f-uel vehicles, the problems of new energy vehicles are not scattered among the various systems but are mainly focused on the electronic control system and the battery. Traditional diagnostic scanners are unable to conduct comprehensive problem troubleshooting for electric vehicles.
  • Traditional scanners cannot diagnose EVs: They cannot diagnose the high-voltage system of EVs; obtain detailed information on each module of the battery pack and locate faults, or diagnose electric control modules such as motors.
  • Insufficient experience in EV diagnostics: Due to the high technical requirements for mechanics and the danger of the operation, there are currently few mechanics who can perform the diagnostics for EVs. Our scanner Ultra EV, as an expert, can provide video graphics as well as guidance and safety tips for you.
  • In this way, we have developed the EV box and a set of adapters to meet the diagnostic needs of new energy vehicles, diagnose the high-voltage system and perform battery pack analysis.

 

How can Ultra EV help you with new energy vehicles diagnostics?

Display an all-in-one status of the battery pack's State of Charge (SoC), State of Health (SoH), overall voltage and temperature, and a detailed analysis of each battery module.

Battery pack maintenance recommendations are provided based on the monitoring of voltage averages and differences as well as the maximum and minimum voltages of the battery module.

One-stop information source for all these vehicles with detailed battery information, including battery brand and module locations, and system block diagram with component introduction and connection, socket diagram, and disassembly guides.

In-depth safety information and step-by-step inspection guidance to ensure technicians can diagnose, service, and repair these vehicles safely and efficiently.


autel-ultra-ev diagnostic 1

 

autel-ultra-ev diagnostic 2

 

ECU Programming & ECU Coding & 40+ Special Functions– Multiplying Repair Store Revenue

Autel Ultra EV is the upgraded version of MS909/MS909/MS908S PRO/MK908P/ELITE. The car scanner provides you with nearly the same coding and programming functions as original diagnostic devices for some automotive brands. Ultra EV, as the top-notch scan tool, solves programming, coding, and matching puzzles for various vehicles. It is designed to be your benefits maker.

  • ECU Programming: Autel Ultra EV scan tool enables users to program replaced new ECUs; download the latest version of the software and reprogram ECUs; backup and restore lost data on ECUs. A series of on-screen operational instructions will display to guide you through the programming procedure.
  • ECU Online Coding: Online coding is supported for Ben-z, B-M-W, A-udi, Porsche, V-W, etc. This feature can be used to write the new code to the ECU after replacement, get the replaced parts known by other ECUs, and customize the setting of vehicles to achieve car personalization, such as controlling auto side mirror folding, turning on/off auto engine start-stop, customizing the daytime running lights, auto-lock/unlock function, and so on.
  • Support D-PDU/J2534/RP1210 Diagnostic Standards: VCMI adds support for these protocols, allowing connection to factory diagnostic scanners for diagnostics and ECU programming.
  • 40+ Special Resetting Functions: The Ultra EV is Autel’s m-ost ambitious diagnostics tablet designed to maximize intelligence. In this case, we have added almost all the usual special functions to this scanner, and made the functions the same as the OE scanners, so that all technicians can easily reset and match the component for more than 10,000 vehicles. With the software update, we will continue to add more functions for more vehicles.

 

autel-ultra-ev ecu programming


autel-ultra-ev special functions


autel-ultra-ev high end function


Autel EV Diagnostics Upgrade Kit for MaxiSys MS909 and Ultra


 

Autel MSUltra EV Kit Recent Update (October 2023)
DC/DC CONVERTER Testing now supports OUT-OF-VEHICLE TESTING!

 

DC/DC CONVERTER Testing now supports OUT-OF-VEHICLE TESTING!


Update Onboard Charging Test Function:

 

autel ev kit Update Onboard Charging Test Function


Package List:


1pc x Ultra Main Unit
1pc x MaxiFlash VCMI
1pc x Main Cable V2.0
1pc x USB 2.0 Cable V2
1pc x AC/DC Adapter(12V)
1pc x Cigarette Lighter
2pcs x Light Fuse 6x30mm 
1pc x Clipper Cable
4pcs x Scope Test Lead 
2pcs x Multimeter Test Lead
2pcs x Secondary Ignition Pickup 
2pcs x Attenuator 20:1  
1set x Breakout Lead 4x6 PCS 
2pcs x Multimeter Probe  
1set x Flexible Back-pinning Probe 2x2 PCS 
1set x Back-pinning Probe - Red/Green/Blue/Yellow/Black 1x5 PCS 
2pcs x Back-pinning Probe Screw
20pcs x Back-pinning Probe Replacement Needle
1set x Small Crocodile Clip 2x2 PCS
1set x Large Dolphin Clip 1x2 PCS 
1pc x Quick Reference Guide 
1pc x Packing List 
1pc x Soft Cloth 
1pc x Tool Box
1pc x Carrying Case

1pc x EVDiag Box
1pc x Adapter BPTC0101/01
1pc x Adapter BPTC0205/01
6pcs x Breakout Lead 1 
1pc x Adapter BPTC0102/01
1pc x Adapter BPTC1101/01
6pcs x Breakout Lead 2 
1pc x Adapter BPTC0103/01
1pc x Adapter BPTC1102/01
6pcs x Breakout Lead 3
1pc x Adapter BPTC0201/01
1pc x DB25 Snake Cable BPTJ0001/01
6pcs x Breakout Lead 4 
1pc x Adapter BPTC0202/01
1pc x Packing List
1pc x EVDiag Box Main Cable BPTC0001/01
1pc x Adapter BPTC0203/01
1pc x Quick Reference Guide
3pcs x Breakout Lead Extension Cord
1pc x Adapter BPTC0204/01
1pc x Carrying Case 634x170x404mm
4pcs x Dual Banana Plug 
 

Autel MS909 EV vs Ultra EV vs MS909 vs MS919 vs Ultra:

 

Item

MS909EV    

Ultra EV

MS909    

MS919

Ultra

Hardware

Connection

Bluetooth MaxiFlash VCI

Bluetooth MaxiFlash VCMI

Bluetooth MaxiFlash VCI

Bluetooth MaxiFlash VCMI

Bluetooth MaxiFlash  VCMI

Screen

9.7inch touchscreen

12.9inch touchscreen

9.7inch touchscreen

9.7inch touchscreen

12.9inch touchscreen

Battery

15,000mAh

18,000mAh

15,000mAh

15,000mAh

18,000mAh

Processor

2.2GHz+1.8GHz
        octa-core

2.2GHz+1.8GHz
        octa-core

2.2GHz+1.8GHz
        octa-core

2.2GHz+1.8GHz
        octa-core

2.2GHz+1.8GHz
        octa-core

Memory

128GB SSD/ 4GB RAM

256GB SSD/ 4GB RAM

128GB SSD/ 4GB RAM

128GB SSD/ 4GB RAM

256GB SSD/ 4GB RAM

Camera

16MP rear/16MP front

16MP rear/5MP front

16MP rear/16MP front

16MP rear/16MP front

16MP rear/5MP front

Docking Station

 

Included

   

Included

EVDiag Box

Included

Included

     

Software

Operating System

Android 10.0

Android 7.0

Android 10.0

Android 10.0

Android 7.0

Automatic Detection

Auto-VIN/Auto-Scan
        Scan VIN/Plate Scan

Auto-VIN/Auto-Scan
        Scan VIN/Plate Scan

Auto-VIN/Auto-Scan
        Scan VIN/Plate Scan

Auto-VIN/Auto-Scan
        Scan VIN/Plate Scan

Auto-VIN/Auto-Scan
        Scan VIN/Plate Scan

Secure Gateway Access

Authorized FCA Access
 With AutoAuth   account

Authorized FCA Access

With AutoAuth account

Authorized FCA Access
 With AutoAuth account

Authorized FCA Access
With AutoAuth   account

Authorized FCA Access

 With AutoAuth     account

License Plate Reader

Available on select vehicles

Available on select vehicles

Available on select vehicles

Available on select vehicles

Available on select vehicles

Vehicle Coverage

U.S., European and Asian electric, gas and diesel, and hybrid vehicles

U.S., European and Asian electric, gas and diesel, and hybrid vehicles

U.S., European and Asian electric, gas and diesel, and hybrid vehicles

U.S., European and Asian electric, gas and diesel, and hybrid vehicles

U.S.,European and Asian electric, gas and diesel, and hybrid vehicles

OBDII Test Modes

All 10 test modes

All 10 test modes

All  10 test modes

All 10 test modes

All 10 test modes

Service Resets

36 service features

36 service features

36 service features

36 service features

36 service features

Diesel PM

Reset  diesel emissions

Light&medium duty vehicles

Reset diesel emissions

Light&medium duty vehicles

Reset diesel emissions

Light&medium duty vehicles

Reset diesel emissions

Light&medium duty vehicles

Reset diesel emissions

Light&medium     duty vehicles

System Diagnostics

Access all modules in all systems

Access all modules in all systems

Access  all modules in all systems

Access all modules in all systems

Access all modules in all systems

High-voltage System Diagnostics

Diagrams of high-voltage system block

Diagrams of high-voltage system block

     

Battery Pack Diagnostics

SOC and SOH analysis

SOC and SOH analysis

     

Component Activations

Bi-directional control

Bi-directional control

Bi-directional control

Bi-directional control

Bi-directional control

Enhanced Functions

Coding & adaptations

Coding & adaptations

Coding & adaptations

Coding & adaptations

Coding     & adaptations

ADAS Calibration

ADAS Upgrade & Frame Kit
        Purchase required

ADAS Upgrade & Frame Kit
        Purchase required

ADAS Upgrade & Frame Kit
        Purchase required

ADAS Upgrade & Frame Kit
        Purchase required

ADAS  Upgrade & Frame Kit
        Purchase required

Cloud Services

Remote programming & Report storage

Remote programming & Report storage

Remote programming & Report storage

Remote programming & Report storage

Remote programming & Report storage

Repair Assist

Guided procedures with DTC analysis 

& fault code solutions

Guided procedures with DTC analysis 

& fault code solutions

Guided procedures with DTC analysis 

& fault code solutions

Guided procedures with DTC analysis 

& fault code solutions

Guided procedures with DTC analysis 

& fault code solutions

Topology Module Mapping

Color coded all system status screen on supported vehicles

Color coded all system status screen on supported vehicles

Color coded all system status screen on supported vehicles

Color coded all system status screen on supported vehicles

Color coded all system status screen on supported vehicles

Relevant Cases

DTC troubleshooting

DTC troubleshooting

DTC troubleshooting

DTC troubleshooting

DTC troubleshooting

Technical Service Bulletins

Available on select vehicles

Available on select vehicles

Available on select vehicles

Available on select vehicles

Available on select vehicles

Oscilloscope

 

VCMI 5-in-one devic, VCI multimeter, waveform generator, CAN Bus tester

 

VCMI 5-in-one devic, VCI multimeter, waveform generator, CAN Bus tester

VCMI 5-in-one devic,  VCI multimeter, waveform generator, CAN Bus tester

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

Package will ship out within 48 hours after payment receive usual, if there is some acceident, we will inform you by order contact information.

VXDAS Policy

Kindly note: Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you. Please make sure that you understand our policy and ensure that all criteria are met before physically sending any items back to us.


1. Return Policy

What Situation VXDAS Provides Return Policy?

  • Mis-Ordered Products: If you ordered the wrong item by mistake and need to exchange it for the correct one, you can return it. However, you must bear the shipping costs for both sending the item back to us and the freight for shipping the new item back to you.
  • Quality Issues: If our products do not work well upon arrival or suffer damage during delivery, our return policy will apply—provided that the issue is verified by our technical team.
  • Non-Quality Issues (Change of Mind): In particular situations, after our customer service reviews your case, a return may be accepted. Under this condition, we will deduct the original shipping fee PLUS a 15% restocking fee from your final refund.

What Situation VXDAS DOES NOT Provide Return Policy?

We strictly DO NOT accept returns or exchanges under the following conditions:

  1. Failure to Provide Proof: The customer is unable or refuses to provide clear pictures of the product issue and a short video showing their operation.
  2. Refusal to Cooperate: The customer refuses to cooperate with our technical support team for a remote check (via TeamViewer or AnyDesk) to verify the problem.
  3. Unauthorized Disassembly (Anti-Tampering Rule): The device housing has been opened, unscrewed, or dismantled by the customer without our official tech team's written permission.
  4. Man-Made Damage: The item is damaged due to improper personal use, physical drops, or incorrect installation.

What if a Customer Insists on Returning the Item Anyway?

If a customer refuses to cooperate with our technical verification process but insists on shipping the item back without our official return authorization:

  • All Costs on Customer: The customer must fully bear the return shipping fee AND any customs clearance fees/import duties incurred when the parcel arrives at our warehouse. VXDAS will not pay for any customs-due parcels.
  • Strict Deduction: We will only process a refund AFTER we receive the complete package in its original, undamaged sealed packaging. From the final refund, we will strictly deduct the original shipping postage fee PLUS a 15% restocking fee.

How to Return Items to VXDAS? (With Authorization)

After all details are confirmed and a return is officially agreed upon by VXDAS sales, please follow this process:

  1. Return Shipping Method: VXDAS strongly recommends using Registered Mail , EMS,  DHL, UPS or FEDEX to return the parcel. Please only send it to the shipping address provided by our Customer Service. Without our prior permission, we are not responsible for parcels lost or rejected through unapproved express couriers.
  2. Return Shipping Window: All returns for a refund or exchange must be completed within 14 days of receiving our official return authorization. You must ship the item out and provide the return tracking number with shipping invoice details to your VXDAS sales representative.

2. Refund Policy (Including Order Cancellation)

You can apply for a refund within 14 days from the date you received the goods. The detailed rules are as follows:

What Situation VXDAS Provides Refund Policy?

  • Cancel the Order Before Shipping (Personal Reasons): If you request to cancel your order within 12 hours of placing it and before it has been shipped, a 5% processing fee will be deducted from your total refund to cover payment gateway transaction fees and handling costs.
  • Cancel the Order After Shipping (In Transit or Delivered): If you request a cancellation or return after the package has been shipped, you are responsible for the return process. We will deduct the original shipping postage fee PLUS a 15% restocking fee from your final refund. The item must be returned 100% unopened and in its original sealed packaging.
  • Technical & Quality Issues (Mandatory Verification): Automotive diagnostic tools involve professional hardware and complex software environments. If you report a quality defect or a technical issue, you MUST follow our verification process:
    1. Proof Required: You MUST provide clear photos of the error message and a short operation video showing how you connected and operated the device. (Product S/N is not required).
    2. Remote Inspection: You MUST cooperate with our technical support team for a remote check (via TeamViewer). Our technicians must officially inspect and confirm the issue remotely before any return or refund can be authorized.
    3. Return Shipping for Quality Issues: If our technical team confirms a hardware or software defect via photos/video/remote check and it cannot be fixed, we will fully cover the return shipping cost. If you refuse to provide photos/videos or decline the remote technical inspection, your request will automatically be processed as a "Change of Mind" (personal reason) return, meaning you must pay for the return shipping yourself.
  • Stock Issues: If a product is out of stock, we will email you to check if you prefer an exchange or a full refund.
  • Lost in Transit: If the shipping company confirms the product is lost in transit, we will provide a full refund or resend a new item.

What Situation VXDAS DOES NOT Provide Refund Policy?

  • The customer has received the goods for over 14 business days.
  • Any Voided Warranty Cases: Items that have been privately disassembled, opened, or altered by the user without our consent are strictly excluded from any refund.
  • Special Products/Services: Some products or services are strictly non-refundable once provided. This includes software download links, software installation services, and account/token activation services.

When Can You Get the Refund?

Usually, we will only issue the refund after the returned item is received and inspected by our warehouse (within 2-3 business days). If the returned product is opened, used, damaged, or shows signs of self-disassembly, corresponding damage costs will be deducted, or the refund request may be rejected entirely. Once approved, the refund will be processed back to your original payment method within 7 business days.


3. Repair Policy

In-Warranty Period (1-Year Warranty)

Most diagnostic tools and software from VXDAS come with a 1-year warranty, free repair, and 1-year free updates during the warranty period.

  • How to claim: You must first provide your order number, problem pictures, and operation videos to our customer service technicians to confirm the problem. If the problem cannot be solved remotely, we will guide you on how to send the product back for repair.
  • Shipping Fees: You will bear the shipping cost of sending the tool to VXDAS. Once the repair is completed and tested, VXDAS will bear the shipping cost to send it back to you.

Out-of-Warranty Period

Products purchased over 1 year ago or items with man-made damage (due to improper use) are out of warranty. A repair fee and return shipping fee will apply. Please consult our sales staff regarding specific maintenance costs before sending items back.


4. Warranty Policy

  • One-Year Quality Warranty: All diagnostic tools and software from VXDAS include a one-year quality warranty period. (Note: 1-time remote service or customized services are not covered. Some specific brand products enjoy a 2-year warranty).
  • Strict Quality Control: Before shipping, all goods are rigorously tested by vxdas.com engineers. We check basic hardware/software functions, appearance, packaging, accessories, and power adapter standards to ensure full functionality.
  • Exceptions: This warranty policy applies to all items except those that explicitly state "No Warranty" in their product descriptions (such as certain chips or single-use components).

🚨 What Voids the Warranty Automatically? (Void Warranty Scope)

To protect our brand and coordinate with original factory policies, the standard 1-year warranty will be instantly and permanently voided if the device falls under any of the following scenarios:

  1. Unauthorized Disassembly: If the customer opens, unscrews, dismantles, the internal hardware board of the device by themselves without our written permission. (Most units contain anti-tamper warranty stickers; broken seals will result in immediate warranty termination).
  2. Wearable Consumables: Main test cables, OBD2 adapters, and power cords are subject to daily wear and tear. These accessories are covered under a 30-day arrival-defect warranty and are excluded from the 1-year main unit warranty.
  3. End-of-Life (Discontinued) Models: If a model has been officially discontinued and the manufacturing factory has permanently closed its production line, we will no longer have access to original spare parts. Hardware repair will not be supported for these models, though software support will remain accessible whenever available.
  4. Fatal Hardware Failure (Main Chip Damage): If the device's main IC/CPU chip is permanently burned, cracked, or short-circuited (often caused by vehicle voltage surges, improper power input, or unapproved firmware modifications), the hardware is physically irreparable.

Note: For voided warranty or out-of-warranty cases, VXDAS will gladly offer an exclusive loyalty discount or a cost-price hardware replacement scheme to help you upgrade to a functional device smoothly. Please consult our support team for details.


5. Governing Law & Business Entity

This Agreement shall be governed by the laws of Hong Kong, together with all other applicable local laws relevant to the merchant’s operations. This includes, without limitation, the laws of the merchant’s place of business registration (CO), the jurisdictions in which the merchant conducts business activities, the locations where customers or cardholders are situated, and any legal or regulatory requirements applicable to our acquiring partners, payment processors, and service providers. All governing laws shall apply without regard to any conflict-of-law principles.

KEY STONE COMMERCE GROUP LIMITED
LIVEN HOUSE, 61-63 KING YIP ST, KWUN TONG, KL

📌 IMPORTANT PURCHASE NOTICE – MUST READ BEFORE BUYING

we understand that choosing the right product is crucial

VXDAS Strives to Provide A Hassle-Free Purchasing Journey

Money Back Guarantee

Invest in our equipment with absolute confidence, backed by our satisfaction guarantee.

1 Year Warranty

Our dedicated team provides timely assistance,
committed to addressing your queries.

Customers Services

Our dedicated team provides timely assistance,
committed to addressing your queries.

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