Launch Creader CRP919E BT Diagnostic Scanner Bluetooth Version of CRP919E Supports CAN FD DoIP and ECU Coding
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Launch Creader CRP919E BT Diagnostic Scanner Bluetooth Version of CRP919E Supports CAN FD DoIP and ECU Coding
Launch Creader CRP919E BT Diagnostic Scanner Bluetooth Version of CRP919E Supports CAN FD DoIP and ECU Coding
CRP 919E BT is a new generation of 7-inch automotive intelligent diagnostic equipment with superior hardware and super performance. The host adopts 2.0Ghz 4-core high efficiency processor and 4GBRAM+64GBROM large storage based on Android 10.0 system and is equipped with a high-endurance battery, which make diagnosis faster, more stable and more durable; the product equips with the latest DBScar VII Bluetooth diagnostic connector on the basis of CRP 919E.

What is the different between EU Version and Global Version ?
1. EU Version and Global Version support the same functions.
2. The EU Version is specially designed for European customers and only supports working in the European region ( including Russia and the United Kingdom)
3. The Global Version has no IP restrictions and can be used worldwide.
CRP919 BT Highlights:
1. With DBScar VII Bluetooth adapter, Bluetooth version of LAUNCH X431 CRP919E
2. All System Diagnosis + 31 Reset Service + FCA Auto Auth
3. Active Test ( Bi-Directional Test)
4. ECU Online Coding (same coding as X431 V/V+) to activate Hidden functions.
5. Support CANFD & DOIP
6. Two Years Free Update & 1 Year Warranty & Lifetime Free Tech Support. $165 per year later.
7. Support 10 Languages
8. Global Version is no IP limitation
9. Support 100+ Car Brands Diagnosis
10. Compatible with BST360 battery tester
11. One-click AutoVIN & AutoScan with Diagnosis Report, Online Repair Resources
12. All-around upgraded of Launch scanner CRP909X/ XTOO D7/ FOXWELL NT809/Autel MK808S
13. Touch screen + physical buttons
14. 4 in 1 Live Data Graph, Record and Playback live data
15. Code Search: quickly obtains the DTC definition and connects to “Google” for more online help & tips.
* Global version has no IP limitation. EU/UK version is limited to EU/UK IPs.

LAUNCH X431 CRP919EBT ECU Coding function:
- ECU Online Coding:
Online Coding functions directly connect to OEM server, quickly obtain the OEM online data from the server when the code data is lost, but Only Compatible with V-W/ A-udi/ Skoda/ Seat. Such as 1.Acoustical confirmation 2.Active Rear Spoiler 3.SiriusXM coding 4. Digital speedometer coding 5.Start & Stop button coding 6. Remote window control unlocking 7.Acoustic pedestrian protection 8.Active Cruise Control 9. Air conditioning setting memory 10.Automatic Air Recirculation 11.Ambient lighting brightness, And More .....
- Component Matching:
After replacing faulty actuators or specific parts, it is necessary to utilize this function to generate a new code and detect the new actuators, such as Matching, relearning, calibration, or initialization adaptive data for certain components. Simply adhere to the on-screen instructions to erase the original memories saved in the ECU, and input the adaptive data into designated components. LAUNCH X431 IMMO Plus is a professional-grade diagnostic tool that will assist you in establishing stable communication between the new ECU modules with accuracy.
- Personalization:
Unlock hidden features,deactivate annoying features. Modify the code to 1) personalize vehicle settings, 2) unlock vehicle potential, 3) activate advanced functions, and 4) disable certain features. Compatible with vehicles such as Mercedes-Benz, BMW, Porsche, etc. Such as 1. Deactivating the Start/Stop function, 2. Beeping when unlocking and locking, 3. Disable seatbelt warning sounds, 4. Mirrors automatically folding and unfolding, and more.
- Variant Coding(Offline Programming):
Variant coding involves programming ECUs to accommodate different vehicle variants, such as left-hand drive or right-hand drive. In some states/countries, automatic headlight activation while driving is mandatory, resulting in yet another vehicle variant. Variant coding encompasses the activation and deactivation of software-driven functions. Compatible with Nissan, Nissan-GTR, Infiniti, Hyundai, etc.
- Customize OE-Settings(Retrofit/Modification):
Designed to enhance vehicle performance and increase business profits, revise the default settings to modify the vehicle's original behavior, for instance, upgrade halogen fog lamps to xenon fog lamps, replace the battery with a higher capacity one, and install larger tires.x Additionally, incorporate adaptive cruise control, tire pressure monitoring system, and reversing radar through modification.
Note: ECU Coding is not universally compatible with all vehicles! Please provide us VIN number/year/model via (Support Online or Whatsapp ) to check compatibility first.
>>>[Programmable Module Installation] Function For Ford/Lincoin/Mazda, etc. When you replace or initialize a new/used module for Ford/Lincoln/Mazda, Launch CRP919EBT scanner allows you to copy the data from the original module and install it to the new unit to finish the module replacement.
>>>[Online Repair Source] Offers online repair guidance options including Operation Tips, DTC Help, Technology Handbook, relevant cases and more.
>>>[Built-in Google Browser] Provide a built-in Google browser that allows you to connect to the internet and search for resources online, making work more easier and convenient.

Professional Diagnoses with All-Around & In-depth Diagnoses
- LAUNCH X431 CRP919EBT automotive scanner can scan full modules like ECM(engine), TCM(Transmission), ABS(Anti-Lock Braking System), SRS(Supplermental Restraint System), EPB(Electric Parking Brake), BCM(Body Control Module), EPS(Eletronic Power Steering), HVAC(Heat, Ventilation and Air Conditioning), TPMS(Tire Pressure Monitor System Reset) and more to perform OE level diagnostics to Read Codes, Clear Codes, Smog Test, Read Live Data, Freeze Frame, Evap Test, DTC Look Up, Detection Help, On-Board Monitor Test Mode, I/M Readiness Check, O.2 Sensor Test, Retrieve Ecu Information, Matching & Adaptations, ECU Coding, Active Test, allows you to get a Faster snd More Accurate Test Result On All Electronic Systems.
CRP 919E BT More Functions:
>>> IMMO KEY PROGRAMMING
- Add/delete new fobs+ keyless remote+ Disable lost keys+ Rewrite smart keys+ Replace Knob Lgnition
Note: The IMMO Keys function is designed for Asian vehicles that have low-grade anti-theft systems. If you need professional programming tool, you can consider Launch IMMO Plus Key Programmer. To check compatibility, please consult us through Amazon message system or Q/A.
>>> VAG Guided Function
- With VAG Guide Functions, CRP919EBT can skip the security access code & channel number to make step by step Instruction to perform complex functions such as special functions, ECU coding and more, compatible with A-udi/Volkswagen/Skoda/Seat, etc.
>>> Battery Voltage Test
- Detect the battery’s voltage in real-time figure on the right top of the Launch CRP919EBT tool to ensure the system is operating in good condition. Change or replace the battery when it is below the normal value.
>>> Extension Module Support, more are keeps growing!
- Launch CRP919EBT scan tool adds new extension modules to expand the diagnostic business and make diagnostics more accurate, if you are a dealer, you can receive additional repair orders and enhance your efficiency and technical skills. If you are a DIYer, you can save a significant amount of money and resolve more issues on your own.
- VSP-600 VideoScope- To check unseen parts of the engine, fuel tank, braking system, etc.; Helps technicians to check issues on unreachable area in a vehicle. With 6 levels light strength, technicians can easily adjust the brightness according to the environment. It will work with LAUNCH X-431 scanners or any Android device and streams live video on it. Technicians can view, record and save images and videos(EXTRA BUY, reach out at (Support Online or Whatsapp ) to get free one).
- Battery Tester (BST360): View the health status of the vehicle's battery and electrical system. Allow you to fix battery detection faster and easier.(EXTRA BUY, Will be added in the future)
- TPMS(X431 TSGUN): Work with X-431 diagnostic tools to expand new functions and generate new revenues for X-431 users, activate all 315/433MHz sensors, relearn & program LAUNCH sensors(EXTRA BUY, Will be added in the future)

31+ OE-Level Maintenance Functions
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Brake Reset: After replacing the brake pads, you need to reset the position of the brake pads before installing the new brake pads to close the warning light.
- Oil Reset: Close the oil service light, reset service mileage & service interval after replacing the engine oil, and the next maintenance calculation cycle is entered.
- SAS Reset: Learn to correct the angle and solve the problem of the steering angle of the steering wheel.
- Battery Matching: Use the power management system, the battery needs to be re-matched after the battery is replaced, so that the car computer can recognize the new battery.
- ABS Bleeding : When changing a new brake fluid, there is a high possibility that air will enter the brake fluid pipeline. In the traditional way, one person steps on the brake and another person changes the operating fluid. This function can perform the brake operation, and only one person is required to change the brake fluid.
- SUS Reset : This function needs to be performed to level the body height sensor in the air suspension system when the body height sensor and the control module or the car is leveled incorrectly.
- TPMS Reset: When replacing TPMS sensors or the signal from the sensor is lost it can quickly look up the tire sensor from the vehicle’s ECU, reset tire pressure and turn off the tire pressure MIL.
- GEAR Reset: The vehicle has a crankshaft position sensor. This sensor collects the 58-tooth signal of the flywheel to determine the top dead center ignition time of a cylinder (reference signal). If this sensor is replaced, the reference will be lost, and gear signal learning is necessary.
- Injector Reset (Injector Coding): The engine injector has a code. After replacement, you need to write a new code into the computer so that the car computer can correctly identify the injector.
- AFS Reset: It can detects the ambient light and then decides whether to turn on the headlights automatically. It can also adjust the headlights in time by monitoring the speed of the vehicle and the posture of the body.
- Throttle Adaptation: Initialize the throttle actuators so that the “learned” values stored on ECU are returned to the default state.
- AC System Relearn, 13. E.GR Adaption, 14. AdBlue Reset, 15. Air Level Calibration, 16. Crank/Cam Position Sensor Adaptive Learning, 17. D.PF Regeneration, 18. G.PF Regeneration, 19. Gearbox Relearn, 20. HV Battery Diagnostics, 21. NOX Sensor Reset, 22. Intelligent Cruise Control System, 23. Language Change, 24. Motor Angle Calibration, 25. Seat Occupancy Calibration, 26. Stop/Start Reset, 27. Sunroof Reset, 28. Tire Reset, 29. Transport Mode, 30. Windows Calibration, 31. Clutch Matching, 32. Turbocharging Matching, 33. Gateway Module Data Calibration, 34. ECU Reset, 35. Rainfall Light Sensor, 36. Immobiliser Reset, 37. CAS Reset, 38. ALBBF initialization, 39. Actuator Recalibration, 40. HVAC Control Module Calibrate, 41. Engine Speed Control, 42. Fuel Trim Reset(Acohol Content Reset), 43. Fule Trim Enable, 44. Hybrid Control Compression Test, 45. Cylinder Power Balance, 46. Fuel Injector Balance, 47. Crankshaft Sensors Relearn, 48. Idle learn Reset, 49. VGT Turbo Calibration, 50. Zero Point Calibration, 51. VIN Registration(Write), 52. ABS Initialization, 53. Headlamp, 54. Coolant Bleeding, etc. More Features Keep Growing...
>>> [Explore More than 100+ Special Services]
Not only you can find 31 common Special Reset in "Service Function" application on home page, but you can also find more Special Reset on "Local Diagnose" > "Choose brand&year" > "Automatically Search" > "System Selection" > "ECM/BMC/..." > "Special Function", you will find more than 100 hidden advanced functions under vehicle menu totally. Such as ECU Configuration, Seat Weight Sensor Calibration, Language change, A/F Settings, Fuel Alcohol Composition Reset, EVAP Test, Reset Control Unit, Rain/Light Sensor, A/C Relearn, VGT Relearn, FRM Reset, Clutch Adaptation, Speed Limit, Electronic Pump Activation, Disable Transportation, Performance Tire Upgrade, etc.
>>>Extra Full OBD2 Functions
- It supports OBD ll functions to help you turn off the annoying instrument fault indicator and also can read/clear codes, O2 sensor test, I/M readiness, On-board monitor test, read data stream, display freeze frame data, EVAP system test, retrieve vehicle information (VIN, calibration ID, calibration verification numbers)
>>> Powerful Bidirectional Control (Active Tests)
- Bi-Directional Control is a feature that allows for two-way communication and control between scanner and car systems. It enables drive solenoids and actuators for active testing, sending commands to the system/component to test its operating status without using the vehicle controls. By utilizing Bi-Directional Control, technicians, mechanicians, car dealer, auto repair shop, DIYer or individual owner can actively monitor and control the behavior of a system, let you quickly understand whether a specific system, component, or subsystem is operating normally. It provides a more comprehensive and interactive approach to testing and troubleshooting, allowing for efficient identification and resolution of issues, pinpoint issues and greatly improve diagnostic efficiency.
- Frequently-used Active Tests including: Evap Tests/ Purge Solenoid/ Fuel Injector Test/ Cycling A/C Clutch Relay/ Cycling Abs Motor Pump/ Cooling Fan Test/ Headlamp Test/ Sunroof/ Operate Mirrors/ Turn On The Sound Horn/ Turn On The Radiator Fan/ Open/Close Windows/ Turn On/Off The Lights/ Test Door Lock Actuators/ A/C Compressor Activation/ Modulate The Throttle/ Compression Test/ Turn On/Off Front And Rear Side Acm Solenoid/ Turn The Fuel Pump On And Off/ Cycling The A/C/ Clutch On And Off/ Left Clutch Electromagnetic Coil Test/ Acceleration Device Test/ Oil Pressure Control Test/ Dynamic Camera Aiming/ Vehicle Level Position Calibration/ Brake Vacuum Pump/ Inlet And Outlet Valve Tests/ Open Brakes Tests/ Parking Brake Botors/ Wheel Speed Sensor Supply/...
>>> Health Report&Feedback
- Launch CRP919EBT can automatically generate health reports via One-Click, the scanner will carry out in-depth inspections and calibrations for your vehicles, and you can send share, print via email, or local save the report in scanner.
- LAUNCH CRP919EBT allows you to submit online feedback of your diagnostic problems to LAUNCH for analysis and troubleshooting. You can submit the detailed failure description to get valuable solutions.
>>> 8-in-1 Live Data Stream
- Our Launch CRP919EBT can combine 8 graph in a page which will allows you to see what happened at what time and in relation to what else you're interested in, such as fuel pressure, battery voltage, cylinder misfire data, long/short fuel trim, engine rpm, etc. And You’ll easily focus on any symtom-specific or suspicious data parameters, the automotive diagnostic scanner allows maximum of 4 live data streams to be merged in one graph, Launch CRP919EBT also supports exporting data as CSV file, which can and save for a long time and share to pc, helping you further check potential problems of the vehicle.
>>> Auto VIN & Auto Scan
- Launch CRP919EBT bidirectional scan tool adopts the latest VIN-based Auto VIN Technology that enables auto technicians or home mechanics to identify vehicle information at a single touch, like Brand, Year, Make, Model, etc. With the Auto VIN and Auto Scan feature combined, CRP919EBT can perform comprehensive diagnostics accurately and efficiently. Note: Auto VIN function can NOT work on all cars. You can always navigate your vehicle through the menu manually to perform diagnostics and services.
Note: You can work with CRP919EBT scan tool normally except online functions after it expires.
2 Years Free Update
- We provides 2 Years free update with high update frequency, new features/cars released monthly, one-Touch update via WiFi to enjoy more functions, get wider available vehicle coverage, add more languages, and improve the performance. Competitors have no software maintenance for a long time, vehicles model/ functions update less support less. The subscription fee after 2 years is $149/year,
CRP919E BT Vehicle Coverage:
>>> 150 + Brands Coverage: Covers 150+ Car Makers and 10000+ Vehicles in American, European, & Asian etc brands from 1996-2024. (Including 12V cars, light duty trucks, SUVs, minivans.)
- US Models: For FORD, For LINCOIN, For GM, For BUICK, For CADILLAC, For CHEVROLET, For CHRYSLER, For DODGE,For JEEP, etc.
- EUR Models: For MERCEDES-BENZ,For BMW, For V-W, For SKODA, For A-UDI, For OPEL, For LAMBORGHINI, For PORSCHE, For MAYBACH, For EURO FORD, For LANDROVER, For BENTLEY, For ROVER, For FERRARI,For FIAT, For RENAULT, For SAAB, For VOLVO, etc.
- ASIA Models: For ACURA, For DAEWOO, For HOLDEN, For HONDA, For HYUNDAI, For INFINIT, For ISUZU, For KIA, For LEXUS, For MAZDA, For MITSUBISHI, For NISSAN, For SUBARU, For SUZUKI, For TOYOTA, For BYD, For CHERY, For TATA, For MARUTI, For MAHINDRA, etc.
>>> Autoauth for FCA SGW
- Use the latest software update function AutoAuth to provide systems diagnosis, active test, retrieve module info, ecu coding, etc., making the diagnostics more secure. Applicable to FCA vehicles(Chrysler, Dodge, Jeep, Fiat) equipped with a security gateway module (SGW) in 2017 and later. (Note: There is an annual $50 fee for Autoauth account, but the payment is charged by AutoAuth directly. LAUNCH is not involved in any transaction process.)
> Fit for FCA Vehicles from 2017-2024 including 300/Pacifica/Challenger/Charger/Durango/Journey/Ram 1000/Ram 1500(DS)/Ram 1500(DT)/Ram 2500/Ram 3500 Cab Chassis/Ram 3500 Cab Chassis 10K/Ram 3500 Pickup/Ram 4500/Ram 5500/ProMaster City/Cherokee/Compass/Compass (Brazil, China, India, Mexico)/Grand Commander/Renegade/Wrangler (JL)/Giulia/Giulietta/Stelvio/500X/500X/500BEV/Toro/Doblo/Ducato/Novo Strada/Mobi/... More keeps growing
>>> CANFD&DOIP Protocols: The application of new protocols CAN FD/DOIP boosts 6x faster vehicle communication between modules, get much higher data rates & faster diagnostic speed than ever.
- CANFD Protocol: CAN with flexible data rate (CAN FD) overcomes the limitations of the classical CAN bus in terms of data transfer rate. With advanced CRC algorithm and much wider compatibility, it will accommodate more data, run faster, improve communication speed, reduce the risk of missed.
> Fit for GM Vehicles from 2020-2024 including Onix/Tracker/Cavalier/Encore/Suburban/Escalade/Tahoe/Yukon/Grand Cherokee/Montana/Silverado/Sierra/... keeps growing
- DOIP Protocol (Need Purchase extra DOIP Connector): DoIP diagnostic function enables the use of diagnostics introduced via UDS on TCP/IP and Ethernet. This allows the LAUNCH CRP919EBT to save time and money when performing complex diagnostic tasks and flash memory applications.
> Fit for BMW F&G chassis, Volvo models 2018 and later, Land Rover & Jaguar models 2017 and later, more keeps growing.
11+ Languages
- Supports 11+ menu language, on the home screen, tap Settings > System > Language & input >Languages, then you can change English itto Spanish, French, German, Russian, Italian, Portuguese, Japanese, Korean, Polish and Traditional Chinese, choose your native language without any sort of language barrier.
CRP919E BT vs CRP919E
Xtool D7 vs Autel MK808BT Pro vs CRP919BT
| ITEM | XTOOL D7 | Autel MK808BT PRO | Launch CRP919 BT |
| Image | ![]() |
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| Firmware | |||
| VCI | – | MaxiVCI Mini | DBSCar VII |
| CPU | 1.6GHz 4-core | 1.8GHz 4-core | 2.0GHz 4-core |
| OS | Android 10.0 | Android 11.0 | Android 10.0 |
| RAM | 2GB | 4GB | 4GB |
| Memory | 32GB | 64GB | 64GB |
| Screen | 7-inch | 7-inch | 7-inch |
| Resolutoin | 1024*600 | 1024*600 | 1024*600 |
| Rear Camera | – | – | 8Million Pixels |
| Temperature | -20 to 60℃ | 0 to 50℃ | 0 to 50℃ |
| Connection | Wired | Bluetooth/USB | Bluetooth/USB |
| Size | 280*150*29mm | 270.8*176*36mm | 213.8*151*39.5mm |
| Battery | 4000mAh, 3.7V | 5000mAh, 3.7V | 6300mAh, 7.6V |
| Software | |||
| All-system Diagnosis | √ | √ | √ |
| Auto VIN | √ | √ | √ |
| Special Function | 36 | 28 | 31 |
| Active Test | √ | √ | √ |
| Guided Function | × | × | √ |
| ECU Coding | √ | √ | √ |
| Repair Data | × | √ | √ |
| Remote Diagnosis | √ | √ | × |
| DOIP | × | × | √ |
| CAN FD | √(adapter is required) | √ | √ |
| Online Feedback | × | √ | √ |
| Software Mall | × | × | √ |
| Key Programming | √(IMMO Module is required) | √(Only IMMO in Special Function) | √(Only IMMO in Special Function) |
| Digital Inspection | × | √ | √ |
| Battery Test | × | √ | √ with BST360 battery tester |
| FCA | × | √ | √ |
DBScar VII Connector

Launch X-431 CRP919E BT OBD2 Scanner Package List

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
Package will ship out within 48 hours after payment receive usual, if there is some acceident, we will inform you by order contact information.
VXDAS Policy
Kindly note: Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you. Please make sure that you understand our policy and ensure that all criteria are met before physically sending any items back to us.
1. Return Policy
What Situation VXDAS Provides Return Policy?
- Mis-Ordered Products: If you ordered the wrong item by mistake and need to exchange it for the correct one, you can return it. However, you must bear the shipping costs for both sending the item back to us and the freight for shipping the new item back to you.
- Quality Issues: If our products do not work well upon arrival or suffer damage during delivery, our return policy will apply—provided that the issue is verified by our technical team.
- Non-Quality Issues (Change of Mind): In particular situations, after our customer service reviews your case, a return may be accepted. Under this condition, we will deduct the original shipping fee PLUS a 15% restocking fee from your final refund.
What Situation VXDAS DOES NOT Provide Return Policy?
We strictly DO NOT accept returns or exchanges under the following conditions:
- Failure to Provide Proof: The customer is unable or refuses to provide clear pictures of the product issue and a short video showing their operation.
- Refusal to Cooperate: The customer refuses to cooperate with our technical support team for a remote check (via TeamViewer or AnyDesk) to verify the problem.
- Unauthorized Disassembly (Anti-Tampering Rule): The device housing has been opened, unscrewed, or dismantled by the customer without our official tech team's written permission.
- Man-Made Damage: The item is damaged due to improper personal use, physical drops, or incorrect installation.
What if a Customer Insists on Returning the Item Anyway?
If a customer refuses to cooperate with our technical verification process but insists on shipping the item back without our official return authorization:
- All Costs on Customer: The customer must fully bear the return shipping fee AND any customs clearance fees/import duties incurred when the parcel arrives at our warehouse. VXDAS will not pay for any customs-due parcels.
- Strict Deduction: We will only process a refund AFTER we receive the complete package in its original, undamaged sealed packaging. From the final refund, we will strictly deduct the original shipping postage fee PLUS a 15% restocking fee.
How to Return Items to VXDAS? (With Authorization)
After all details are confirmed and a return is officially agreed upon by VXDAS sales, please follow this process:
- Return Shipping Method: VXDAS strongly recommends using Registered Mail , EMS, DHL, UPS or FEDEX to return the parcel. Please only send it to the shipping address provided by our Customer Service. Without our prior permission, we are not responsible for parcels lost or rejected through unapproved express couriers.
- Return Shipping Window: All returns for a refund or exchange must be completed within 14 days of receiving our official return authorization. You must ship the item out and provide the return tracking number with shipping invoice details to your VXDAS sales representative.
2. Refund Policy (Including Order Cancellation)
You can apply for a refund within 14 days from the date you received the goods. The detailed rules are as follows:
What Situation VXDAS Provides Refund Policy?
- Cancel the Order Before Shipping (Personal Reasons): If you request to cancel your order within 12 hours of placing it and before it has been shipped, a 5% processing fee will be deducted from your total refund to cover payment gateway transaction fees and handling costs.
- Cancel the Order After Shipping (In Transit or Delivered): If you request a cancellation or return after the package has been shipped, you are responsible for the return process. We will deduct the original shipping postage fee PLUS a 15% restocking fee from your final refund. The item must be returned 100% unopened and in its original sealed packaging.
-
Technical & Quality Issues (Mandatory Verification): Automotive diagnostic tools involve professional hardware and complex software environments. If you report a quality defect or a technical issue, you MUST follow our verification process:
- Proof Required: You MUST provide clear photos of the error message and a short operation video showing how you connected and operated the device. (Product S/N is not required).
- Remote Inspection: You MUST cooperate with our technical support team for a remote check (via TeamViewer). Our technicians must officially inspect and confirm the issue remotely before any return or refund can be authorized.
- Return Shipping for Quality Issues: If our technical team confirms a hardware or software defect via photos/video/remote check and it cannot be fixed, we will fully cover the return shipping cost. If you refuse to provide photos/videos or decline the remote technical inspection, your request will automatically be processed as a "Change of Mind" (personal reason) return, meaning you must pay for the return shipping yourself.
- Stock Issues: If a product is out of stock, we will email you to check if you prefer an exchange or a full refund.
- Lost in Transit: If the shipping company confirms the product is lost in transit, we will provide a full refund or resend a new item.
What Situation VXDAS DOES NOT Provide Refund Policy?
- The customer has received the goods for over 14 business days.
- Any Voided Warranty Cases: Items that have been privately disassembled, opened, or altered by the user without our consent are strictly excluded from any refund.
- Special Products/Services: Some products or services are strictly non-refundable once provided. This includes software download links, software installation services, and account/token activation services.
When Can You Get the Refund?
Usually, we will only issue the refund after the returned item is received and inspected by our warehouse (within 2-3 business days). If the returned product is opened, used, damaged, or shows signs of self-disassembly, corresponding damage costs will be deducted, or the refund request may be rejected entirely. Once approved, the refund will be processed back to your original payment method within 7 business days.
3. Repair Policy
In-Warranty Period (1-Year Warranty)
Most diagnostic tools and software from VXDAS come with a 1-year warranty, free repair, and 1-year free updates during the warranty period.
- How to claim: You must first provide your order number, problem pictures, and operation videos to our customer service technicians to confirm the problem. If the problem cannot be solved remotely, we will guide you on how to send the product back for repair.
- Shipping Fees: You will bear the shipping cost of sending the tool to VXDAS. Once the repair is completed and tested, VXDAS will bear the shipping cost to send it back to you.
Out-of-Warranty Period
Products purchased over 1 year ago or items with man-made damage (due to improper use) are out of warranty. A repair fee and return shipping fee will apply. Please consult our sales staff regarding specific maintenance costs before sending items back.
4. Warranty Policy
- One-Year Quality Warranty: All diagnostic tools and software from VXDAS include a one-year quality warranty period. (Note: 1-time remote service or customized services are not covered. Some specific brand products enjoy a 2-year warranty).
- Strict Quality Control: Before shipping, all goods are rigorously tested by vxdas.com engineers. We check basic hardware/software functions, appearance, packaging, accessories, and power adapter standards to ensure full functionality.
- Exceptions: This warranty policy applies to all items except those that explicitly state "No Warranty" in their product descriptions (such as certain chips or single-use components).
🚨 What Voids the Warranty Automatically? (Void Warranty Scope)
To protect our brand and coordinate with original factory policies, the standard 1-year warranty will be instantly and permanently voided if the device falls under any of the following scenarios:
- Unauthorized Disassembly: If the customer opens, unscrews, dismantles, the internal hardware board of the device by themselves without our written permission. (Most units contain anti-tamper warranty stickers; broken seals will result in immediate warranty termination).
- Wearable Consumables: Main test cables, OBD2 adapters, and power cords are subject to daily wear and tear. These accessories are covered under a 30-day arrival-defect warranty and are excluded from the 1-year main unit warranty.
- End-of-Life (Discontinued) Models: If a model has been officially discontinued and the manufacturing factory has permanently closed its production line, we will no longer have access to original spare parts. Hardware repair will not be supported for these models, though software support will remain accessible whenever available.
- Fatal Hardware Failure (Main Chip Damage): If the device's main IC/CPU chip is permanently burned, cracked, or short-circuited (often caused by vehicle voltage surges, improper power input, or unapproved firmware modifications), the hardware is physically irreparable.
Note: For voided warranty or out-of-warranty cases, VXDAS will gladly offer an exclusive loyalty discount or a cost-price hardware replacement scheme to help you upgrade to a functional device smoothly. Please consult our support team for details.
5. Governing Law & Business Entity
This Agreement shall be governed by the laws of Hong Kong, together with all other applicable local laws relevant to the merchant’s operations. This includes, without limitation, the laws of the merchant’s place of business registration (CO), the jurisdictions in which the merchant conducts business activities, the locations where customers or cardholders are situated, and any legal or regulatory requirements applicable to our acquiring partners, payment processors, and service providers. All governing laws shall apply without regard to any conflict-of-law principles.
KEY STONE COMMERCE GROUP LIMITED
LIVEN HOUSE, 61-63 KING YIP ST, KWUN TONG, KL
📌 IMPORTANT PURCHASE NOTICE – MUST READ BEFORE BUYING
To ensure a smooth setup and avoid any installation compliance issues, please review the following technical requirements for our professional diagnostic tool:
- Antivirus Compatibility (False Positives): > Because most aftermarket diagnostic software utilizes deep-system emulation to interface directly with your vehicle’s ECU, strict security tools (like Windows Defender) will frequently flag it as a threat. This is a standard false positive. For successful installation, the software must be added to your antivirus "Exclusion List" or the antivirus temporarily disabled during use. If you are uncomfortable with this standard protocol, please consider alternative options.
- Pre-Installed Software Activation Required: > If your package includes a pre-installed hard drive (HDD/SSD), the system and diagnostic software are securely locked for transit and require activation before first use. Upon receiving your package, please contact our support team immediately to get remote activation service. It is not defective; it simply requires a 5-minute initial unlock.
- HDD/SSD Compatibility & Restrictions (Except SKU: DS036): > Please note that ALL our software hard drives are designed as internal drives and CANNOT be used via a external USB enclosure, with the sole exception of SKU: DS036(Alldat* software). Before purchasing, please ensure the physical size and interface (e.g., 2.5" SATA) of our drive are fully compatible with your laptop's internal slot. If you are unsure about compatibility, please contact our customer support before buying.
- Pre-installed software HDD/SSD Warranty Void Policy: > Our pre-installed software contains encrypted configurations. Any attempt to duplicate, clone, or copy the files from our hard drive to another device will permanently lock the software and instantly VOID your product warranty. We do not provide after-sales support or refunds for drives that have been privately copied.
- Professional Remote Tech Support (Optional & Secure): > Automotive diagnostic software setup can be complex. We offer 100% free, secure remote technical assistance via TeamViewer to help you configure the system. This service is entirely optional. We respect your data privacy and will only perform necessary software configurations with your permission.



