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Frequently Asked Questions
Have a Question? We’ve Got the Answer!
Q1: What’s the best Mercedes Benz SD Connect or Xentry C6 device for my needs?
A1: Select based on your business needs.
- Best value, best-selling: Choose "SD Connect C4 DOIP" – the most cost-effective option, supporting models up to 2024.
- Latest Mercedes models (2025): Choose "Xentry C6 DOIP " or "Original XENTRY VCI C6" or SUPER MB PRO M6+ Pro, supporting programming and diagnostics for the newest models.
- Need both the latest models and truck support? Most auto repair shops purchase SD Connect C4 DOIP + Xentry C6 DOIP as a combo.
- Does it support trucks? For trucks before 2023: Choose "Xentry C6 DOIP" .
Note: If you need a 2024 truck, you can contact us separately, provided you already have a 2024 or later truck certificate.
Q2: Does the Mercedes SD Connect C4 or Xentry C6 support programming features like coding and hidden functions?
A2: All devices support it, but in different ways.
- Basic programming (no online account required):
a. Use DTS Monaco/Vediamo for offline operations (all devices include this).
b. For example, "Xentry C6 DOIP" can modify speed limits, disable start-stop, etc. - Advanced programming (SCN online coding):
a. Requires your own Mercedes official account (all devices require customers to handle account setup independently).
Q3: Do I need extra software or subscriptions for the Mercedes STAR Diagnosis C6 or SD Connect devices?
A3: No additional purchase is needed, but please note:
- All bundles (e.g., "MB Star C6 + T420 Laptop") include fully pre-installed software (Xentry/DTS/WIS, etc.).
- Only online programming requires your own account (the device itself does not provide subscription services).
Q4: Should I use my own computer with SD Connect C6, or is a bundled option better?
A4: Two options:
- Already have a high-spec computer (i5/i7 + Win10) but no diagnostic software? Choose the "SD Connect C4 DOIP + Software SSD".
- Need a complete bundle?
a. Best value: "MB Star C6+ Second-hand T420 Laptop" bundle.
b. For portability: Choose "SUPER MB PRO M6+ Pro + Panasonic Tablet".
Q5: Where do you ship from? Are there taxes for shipping to Europe?
A5: We ship from Hong Kong. During checkout, select "Taxes free" or "No-taxes" shipping, so no taxes apply, and we handle customs clearance. For assistance, contact Live Chat for personalized support.
