AUTEL MaxiCOM MK908P Auto Diagnostic & Programming Tools with J2534 ECU Coding Adapter (Advanced Version Of Autel MS908P) AUTEL MaxiCOM MK908P Auto Diagnostic & Programming Tools with J2534 ECU Coding Adapter (Advanced Version Of Autel MS908P)

vxdas-MK908P
10.7kg
$2,499.00 $2,299.00 8%
-
+

 

AUTEL MaxiCOM MK908P, as a high-end vehicle diagnostic tool developed from Autel, AUTEL MaxiCOM MK908 Pro featuring the complete diagnostic functions including ECU programming for BMW and Benz etc., and the advanced configuration (Android 4.4.2 KitKat OS, 8.0 Megapixel rear cam, ultra-clear 10.1 inches LED screen),

is the ideal scanner for professional mechanics and auto repair stores to perform all-around fixes and comprehensive tests. 

Combined with the MaxiVideo MV105, the digital inspection camera,

Mk908P ensures the perfect diagnostic solution for technicians who demand unrivalled smart technology and smart repairs.

 

MK908P_01

 

MK908P

AUTEL MaxiCOM MK908P Advanced Version Of Autel MS908P)AUTEL MaxiCOM MK908P Auto Diagnostic & Programming Tools with  J2534 ECU Coding Adapter (Advanced Version Of Autel MS908P)AUTEL MaxiCOM MK908P Replace Autel MS908PMK908P_12MK908P_13MK908P_14MK908P_15

02 Item Descriptions

Autel MaxiCom MK908P OBDII ECU Tester Programming OBD2 Auto Diagnostic Scanner Tool J2534 Programmer PK Maxisys Elite MS908 Pro

ECU PROGRAMMING: 

The diagnostic tool comes with a free J2534 ECU programming device that helps Benz and BMW users replace the existing software/firmware in the ECU, program new ECUs and fix software-controlled driving performance and emission issues.


VEHICLE COVERAGE: 

The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service.


ADVANCED HARDWARE: 

MK908P, as the advanced version of MS908P, features Hexa-Core processor upgraded from Quad-Core, Android4.4.2 OS upgraded from Android4.2, the 10.1"1920*1200 screen upgraded from 9.7"1024*769, and 15000mAh battery capacity increased by 4000mAh.


BI-DIRECTIONAL CONTROL: 

The diagnostic tool supports bi-direction control to check the vehicle operating conditions. The bi-directional control of the ECM in Component Test enables the MK908P to transmit control commands to operate the vehicle systems.


ADDITIONAL SERVICE: 

The automotive scanner is designed to serve users with a rich array of easy-to-use functions and features. The MaxiFix provides you with an online troubleshooter database, and Remote Desk allows you to get help from others via TeamViewer software.

 

MK908P_02MK908P_03MK908P_04MK908P_05MK908P_06Features:

J2534 ECU Programming:


The diagnostic tool comes with a J2534 ECU programming tool (also used as a VCI box) that is a SAE J2534-1 & -2 compliant pass thru reprogramming interface device.

Using the updated OEM software, it is capable of helping BMW and Benz users replace the existing software/firmware in the Electronic Control Units (ECU), program new ECUs and fix software-controlled drivability issues and emission issues.

It supports BT and USB communications and can transmit vehicle data to the MaxiCOM display tablet with or without a physical connection.         

                                                                           
There are 3 indicators on the J2534 ECU programming device:

Vehicle LED – Flashes green when communicating with the vehicle’s system

Connection LED –  Illuminates solid green when properly connected with the display tablet via the USB cable; Illuminates solid blue when connected with the display tablet via wireless (BT) connection

Power LED – Illuminates solid green when powered on: Flashes red when system failure occurs: Illuminates amber automatically at power up when the device is performing self-test procedure

 

System Diagnostics:

Simply accessing the diagnostic modes via AutoVin or Control Unit, and you’re able to perform diagnosis over all the systems on the vehicle’s ECU in order to locate fault systems and retrieve DTCs.


ECU Information – provides the retrieved ECU information in detail.
Read Codes – displays detailed information of DTC records retrieved from the vehicle control module.


Erase Codes – erases DTC records and other data from the ECM.


Live Data – retrieves and displays live data and parameters from the vehicle’s ECU.
Active Test – provides specific subsystem and component tests.

 

Accesses the Special Functions:


The diagnostic tool is specially designed with the Service section to provide you with quick access to the vehicle systems for various scheduled service and maintenance performances.

It provides component adaptation or variant coding functions for custom configurations, and also allows you to reprogram adaptive values for certain components after making repairs.

The most commonly performed service functions include:


Oil Reset Service:

 Allows you to perform reset for the Engine Oil Life system, which calculates an optimal oil life change interval depend on the vehicle driving conditions and climate.


EPB Service: 

Helps maintain the electronic braking system safely and effectively, deactivating and activating the brake control system, assisting with brake fluid control, opening and closing brake pads, and setting brakes after disc or pad replacement, etc.


SAS Service: 

Allows you to perform calibration for the Steering Angle Sensor, which permanently stores the current steering wheel position as the straight-ahead position in the steering angle sensor EEPROM.


DPF Service:

 Allows you to carry out numerous functions to the Diesel Particulate Filter system.
TPMS Service: Allows you to quickly look up the tire sensor IDs from the vehicle’s ECU, as well as to perform TPMS programming and reset procedures after tire sensors are replaced.


IMMO Service: 

Programs a new anti-theft key, and performs key matching when the ignition switch, the combined instrument panel, ECU, BCM, or the remote control battery is replaced.


……

Coding:


The Coding function is used to re-flash the vehicle control modules, it allows you to update the computer software on the vehicle to the latest version, as well as to reprogram adaptive data for certain components after making repairs or replacements, providing ways for the issues of Drivability, Fuel Efficiency, Power Loss, Fault Codes, Durability of Mechanical Parts.

 

The Differences Between MK908P and MS908P:


The MK908P is an upgraded version of MS908P,

and the difference between them is that MK908P is equipped with more advanced hardware.


Processor:

The MK908P is processed by the powerful Samsung Exynos hexa-core Processor (1.3GHz Quad-core ARM Cortex-A7 + 1.7GHz Dual-core ARM Cortex-A15) while the MS908P is using the Samsung Exynos Quad-Core Processor 1.4GHz.


Operating System:

Diagnostic scan tool MK908P features Android4.4.2, KitKat operating system that is upgraded from Android 4.0, Ice Cream Sandwich.


Memory:

The MK908P is equipped with 2GB RAM & 64GB on-board Memory, but MS908P only has 32GB on-board memory.


Screen Size & Pixel:

The Automotive diagnostic scanner MK908P features 101.1 inches LED screen with 1920*1200 resolutions that provides a better user experience than MS908P’s 9.7 inches screen with 1024*768 resolutions.


Camera:

The camera of MK908P is designed to provide a more detailed images using 8.0 Megapixel, AF with Flashlight.


Battery Capacity:

For a tablet diagnostic tool that is equipped with built-in battery, the battery life greatly affects the integrity of the diagnosis and the user experience.

Compared to the MS908P, the MK908P extends the usage time by increasing battery capacity by 4000mAh.

 

MK908P_16

 

 

Additional Features and Functions:


To well serve the users, the diagnostic tool is equipped with rich array of features and functions in addition to the Diagnostic and Service functions,including Remote Desk, MaxiFix, Shop Manager, Digital Inspection, MaxiScope, etc.


Remote Desk:

With the simple, fast and secure remote control interface,

you can receive ad-hoc remote support from Autel’s support center, colleagues, or friends,

by allowing them to control your MaxiCOM tablet on their PC via the TeamViewer software.


MaxiFix:

This is an additional feature in the cloud which enables users to network and access a database of procedures, repair and diagnostic tools. You are able to interact with fellow technicians and share knowledge via MaxiFix.


Digital Inspection & MaxiScope:

The diagnostic scan tool can also be used in conjunction with the automotive oscilloscope Autel MP408 to perform electrical and electronic circuit testing and monitor signal activity,

and it also supports performing a close vehicle inspection with the Autel digital inspection camera MV105/MV108.
.……..

 

Software Update:


The Autel company frequently releases new versions of the software and engine code library that makes it compatible for newly launched vehicles.

If any “Unknown” or “New Vehicle Found” error is reported, the custom software updates are made available to the users in time.

 

Multiple Languages:


English, Simplified Chinese, Traditional Chinese, Spanish,

French, German, Polish, Italian, Japanese, Korean, Dutch,

Portuguese, Turkish, Swedish, Thai, Arabic, Russian

MK908P_08

Warranty:


12-month warranty for any quality problem

 

Tips:


If you have any questions about our product, please contact us by Email or Q&A, You can also get more details on our official website.

 

Specifications:


Operating System: AndroidTM 4.4.2, KitKat


Processor: Samsung Exynos hexa-core Processor

               (1.3GHz Quad-core ARM Cortex-A7 + 1.7GHz Dual-core ARM Cortex-A15)  


Memory: 2GB RAM & 64GB On-board Memory


Display: 10.1-inch LED Screen with 1920x1200 Resolutions


Connectivity:Wi-Fi (802.11 a/b/g/n/ac); USB: 2.0; BT v.2.1 + EDR; SD Card (Support up to 32GB); HDMI

Camera (rear): 8.0 Megapixel, AF with Flashlight


Sensors: Gravity Accelerometer, Ambient Light Sensor (ALS)


Audio Input/Output: Microphone; Dual Speakers; 3-Band 3.5 mm stereo/standard headset jack; Power and Battery;

                             15000mAh 3.8 V lithium-polymer battery;

                             Charging via 12 V AC/DC power supply with the temperature between 0°C and 45°C


Input Voltage: 12 V (9-24 V)
Power Consumption: 6.5 W


Operating Temp.: 0 to 50°C (32 to 122°F)
Storage Temp.: -20 to 60°C (-4 to 140°F)


Housing: Strong plastic housing with protective rubber boot


Dimensions (W*H*D): 312mm (12.28") * 208mm (8.18") * 36mm (1.41")

Weight (NW): 1.48kg (3.26lb)


Protocols: ISO 9142-2, ISO 14230-2, ISO 15765-4, K/L-Line, Flashing Code,

                 SAE-J1850 VPW, SAE-J1850 PWM, CAN ISO 11898, High-speed,

                 Middle speed, Low speed and Singlewide CAN, GM UART, UART Echo Byte Protocol,

                 Honda Diag-H Protocol, TP 2.0, TP 1.6, SAE J1939, SAE J1708, Fault-Tolerant CAN                                      

 

 

 

03 supported carsMK908P_07

04 pacakge list2-1

 

Package List:


1 * Main Unit – MK908P
1 * J2534 Box
1 * Main Cable
1 * Standard 2.0 USB Cable
1 * Mini USB Cable
1 * AC/DC External Power Adapter
1 * Ethernet Serial Cable
1 * Cigarette Lighter
1 * Clipper Cable
2 * Light Fuse
1 * BMW Ethernet Cable (Optional)
1 * USB Ethernet Adapter
14 * OBDI Adapters (Benz-14; Chrysler-16; BMW-20; Kia-20; Nissan-14; GM/Daewoo-12;
Honda-3; Fiat-3; PSA-2 Benz-38; VW/Audi-2+2; Mitsubishi/Hyundai-12+16)

 

 

AUTEL MaxiCOM MK908P, as a high-end vehicle diagnostic tool developed from Autel, AUTEL MaxiCOM MK908 Pro featuring the complete diagnostic functions including ECU programming for BMW and Benz etc., and the advanced configuration (Android 4.4.2 KitKat OS, 8.0 Megapixel rear cam, ultra-clear 10.1 inches LED screen),

is the ideal scanner for professional mechanics and auto repair stores to perform all-around fixes and comprehensive tests. 

Combined with the MaxiVideo MV105, the digital inspection camera,

Mk908P ensures the perfect diagnostic solution for technicians who demand unrivalled smart technology and smart repairs.

 

MK908P_01

 

MK908P

AUTEL MaxiCOM MK908P Advanced Version Of Autel MS908P)AUTEL MaxiCOM MK908P Auto Diagnostic & Programming Tools with  J2534 ECU Coding Adapter (Advanced Version Of Autel MS908P)AUTEL MaxiCOM MK908P Replace Autel MS908PMK908P_12MK908P_13MK908P_14MK908P_15

02 Item Descriptions

Autel MaxiCom MK908P OBDII ECU Tester Programming OBD2 Auto Diagnostic Scanner Tool J2534 Programmer PK Maxisys Elite MS908 Pro

ECU PROGRAMMING: 

The diagnostic tool comes with a free J2534 ECU programming device that helps Benz and BMW users replace the existing software/firmware in the ECU, program new ECUs and fix software-controlled driving performance and emission issues.


VEHICLE COVERAGE: 

The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service.


ADVANCED HARDWARE: 

MK908P, as the advanced version of MS908P, features Hexa-Core processor upgraded from Quad-Core, Android4.4.2 OS upgraded from Android4.2, the 10.1"1920*1200 screen upgraded from 9.7"1024*769, and 15000mAh battery capacity increased by 4000mAh.


BI-DIRECTIONAL CONTROL: 

The diagnostic tool supports bi-direction control to check the vehicle operating conditions. The bi-directional control of the ECM in Component Test enables the MK908P to transmit control commands to operate the vehicle systems.


ADDITIONAL SERVICE: 

The automotive scanner is designed to serve users with a rich array of easy-to-use functions and features. The MaxiFix provides you with an online troubleshooter database, and Remote Desk allows you to get help from others via TeamViewer software.

 

MK908P_02MK908P_03MK908P_04MK908P_05MK908P_06Features:

J2534 ECU Programming:


The diagnostic tool comes with a J2534 ECU programming tool (also used as a VCI box) that is a SAE J2534-1 & -2 compliant pass thru reprogramming interface device.

Using the updated OEM software, it is capable of helping BMW and Benz users replace the existing software/firmware in the Electronic Control Units (ECU), program new ECUs and fix software-controlled drivability issues and emission issues.

It supports BT and USB communications and can transmit vehicle data to the MaxiCOM display tablet with or without a physical connection.         

                                                                           
There are 3 indicators on the J2534 ECU programming device:

Vehicle LED – Flashes green when communicating with the vehicle’s system

Connection LED –  Illuminates solid green when properly connected with the display tablet via the USB cable; Illuminates solid blue when connected with the display tablet via wireless (BT) connection

Power LED – Illuminates solid green when powered on: Flashes red when system failure occurs: Illuminates amber automatically at power up when the device is performing self-test procedure

 

System Diagnostics:

Simply accessing the diagnostic modes via AutoVin or Control Unit, and you’re able to perform diagnosis over all the systems on the vehicle’s ECU in order to locate fault systems and retrieve DTCs.


ECU Information – provides the retrieved ECU information in detail.
Read Codes – displays detailed information of DTC records retrieved from the vehicle control module.


Erase Codes – erases DTC records and other data from the ECM.


Live Data – retrieves and displays live data and parameters from the vehicle’s ECU.
Active Test – provides specific subsystem and component tests.

 

Accesses the Special Functions:


The diagnostic tool is specially designed with the Service section to provide you with quick access to the vehicle systems for various scheduled service and maintenance performances.

It provides component adaptation or variant coding functions for custom configurations, and also allows you to reprogram adaptive values for certain components after making repairs.

The most commonly performed service functions include:


Oil Reset Service:

 Allows you to perform reset for the Engine Oil Life system, which calculates an optimal oil life change interval depend on the vehicle driving conditions and climate.


EPB Service: 

Helps maintain the electronic braking system safely and effectively, deactivating and activating the brake control system, assisting with brake fluid control, opening and closing brake pads, and setting brakes after disc or pad replacement, etc.


SAS Service: 

Allows you to perform calibration for the Steering Angle Sensor, which permanently stores the current steering wheel position as the straight-ahead position in the steering angle sensor EEPROM.


DPF Service:

 Allows you to carry out numerous functions to the Diesel Particulate Filter system.
TPMS Service: Allows you to quickly look up the tire sensor IDs from the vehicle’s ECU, as well as to perform TPMS programming and reset procedures after tire sensors are replaced.


IMMO Service: 

Programs a new anti-theft key, and performs key matching when the ignition switch, the combined instrument panel, ECU, BCM, or the remote control battery is replaced.


……

Coding:


The Coding function is used to re-flash the vehicle control modules, it allows you to update the computer software on the vehicle to the latest version, as well as to reprogram adaptive data for certain components after making repairs or replacements, providing ways for the issues of Drivability, Fuel Efficiency, Power Loss, Fault Codes, Durability of Mechanical Parts.

 

The Differences Between MK908P and MS908P:


The MK908P is an upgraded version of MS908P,

and the difference between them is that MK908P is equipped with more advanced hardware.


Processor:

The MK908P is processed by the powerful Samsung Exynos hexa-core Processor (1.3GHz Quad-core ARM Cortex-A7 + 1.7GHz Dual-core ARM Cortex-A15) while the MS908P is using the Samsung Exynos Quad-Core Processor 1.4GHz.


Operating System:

Diagnostic scan tool MK908P features Android4.4.2, KitKat operating system that is upgraded from Android 4.0, Ice Cream Sandwich.


Memory:

The MK908P is equipped with 2GB RAM & 64GB on-board Memory, but MS908P only has 32GB on-board memory.


Screen Size & Pixel:

The Automotive diagnostic scanner MK908P features 101.1 inches LED screen with 1920*1200 resolutions that provides a better user experience than MS908P’s 9.7 inches screen with 1024*768 resolutions.


Camera:

The camera of MK908P is designed to provide a more detailed images using 8.0 Megapixel, AF with Flashlight.


Battery Capacity:

For a tablet diagnostic tool that is equipped with built-in battery, the battery life greatly affects the integrity of the diagnosis and the user experience.

Compared to the MS908P, the MK908P extends the usage time by increasing battery capacity by 4000mAh.

 

MK908P_16

 

 

Additional Features and Functions:


To well serve the users, the diagnostic tool is equipped with rich array of features and functions in addition to the Diagnostic and Service functions,including Remote Desk, MaxiFix, Shop Manager, Digital Inspection, MaxiScope, etc.


Remote Desk:

With the simple, fast and secure remote control interface,

you can receive ad-hoc remote support from Autel’s support center, colleagues, or friends,

by allowing them to control your MaxiCOM tablet on their PC via the TeamViewer software.


MaxiFix:

This is an additional feature in the cloud which enables users to network and access a database of procedures, repair and diagnostic tools. You are able to interact with fellow technicians and share knowledge via MaxiFix.


Digital Inspection & MaxiScope:

The diagnostic scan tool can also be used in conjunction with the automotive oscilloscope Autel MP408 to perform electrical and electronic circuit testing and monitor signal activity,

and it also supports performing a close vehicle inspection with the Autel digital inspection camera MV105/MV108.
.……..

 

Software Update:


The Autel company frequently releases new versions of the software and engine code library that makes it compatible for newly launched vehicles.

If any “Unknown” or “New Vehicle Found” error is reported, the custom software updates are made available to the users in time.

 

Multiple Languages:


English, Simplified Chinese, Traditional Chinese, Spanish,

French, German, Polish, Italian, Japanese, Korean, Dutch,

Portuguese, Turkish, Swedish, Thai, Arabic, Russian

MK908P_08

Warranty:


12-month warranty for any quality problem

 

Tips:


If you have any questions about our product, please contact us by Email or Q&A, You can also get more details on our official website.

 

Specifications:


Operating System: AndroidTM 4.4.2, KitKat


Processor: Samsung Exynos hexa-core Processor

               (1.3GHz Quad-core ARM Cortex-A7 + 1.7GHz Dual-core ARM Cortex-A15)  


Memory: 2GB RAM & 64GB On-board Memory


Display: 10.1-inch LED Screen with 1920x1200 Resolutions


Connectivity:Wi-Fi (802.11 a/b/g/n/ac); USB: 2.0; BT v.2.1 + EDR; SD Card (Support up to 32GB); HDMI

Camera (rear): 8.0 Megapixel, AF with Flashlight


Sensors: Gravity Accelerometer, Ambient Light Sensor (ALS)


Audio Input/Output: Microphone; Dual Speakers; 3-Band 3.5 mm stereo/standard headset jack; Power and Battery;

                             15000mAh 3.8 V lithium-polymer battery;

                             Charging via 12 V AC/DC power supply with the temperature between 0°C and 45°C


Input Voltage: 12 V (9-24 V)
Power Consumption: 6.5 W


Operating Temp.: 0 to 50°C (32 to 122°F)
Storage Temp.: -20 to 60°C (-4 to 140°F)


Housing: Strong plastic housing with protective rubber boot


Dimensions (W*H*D): 312mm (12.28") * 208mm (8.18") * 36mm (1.41")

Weight (NW): 1.48kg (3.26lb)


Protocols: ISO 9142-2, ISO 14230-2, ISO 15765-4, K/L-Line, Flashing Code,

                 SAE-J1850 VPW, SAE-J1850 PWM, CAN ISO 11898, High-speed,

                 Middle speed, Low speed and Singlewide CAN, GM UART, UART Echo Byte Protocol,

                 Honda Diag-H Protocol, TP 2.0, TP 1.6, SAE J1939, SAE J1708, Fault-Tolerant CAN                                      

 

 

 

03 supported carsMK908P_07

04 pacakge list2-1

 

Package List:


1 * Main Unit – MK908P
1 * J2534 Box
1 * Main Cable
1 * Standard 2.0 USB Cable
1 * Mini USB Cable
1 * AC/DC External Power Adapter
1 * Ethernet Serial Cable
1 * Cigarette Lighter
1 * Clipper Cable
2 * Light Fuse
1 * BMW Ethernet Cable (Optional)
1 * USB Ethernet Adapter
14 * OBDI Adapters (Benz-14; Chrysler-16; BMW-20; Kia-20; Nissan-14; GM/Daewoo-12;
Honda-3; Fiat-3; PSA-2 Benz-38; VW/Audi-2+2; Mitsubishi/Hyundai-12+16)

 

VXDAS Policy

1.Return Policy

2.Refund Policy

3.Returning for replacement

4.Our product guarantee

5.Repair Policy

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.


Return Policy

Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.

Quality Issue: our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.

Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Shipping options for return items: when you confirm to return the items to us, please use simple airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.


Refund policy

After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will  charge you 10% handling fee.

If you have any doubt, please check with our customer service.


Returning for replacement

When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.

Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.

How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.


Our product guarantee

1 Year Warranty: the guarantee of our most products is one year. 

Before shipping out, all goods have been double verified by vxdas.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

If you have any using problem of the products which buy from vxdas.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.


Repair Policy

When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with vxdas.com customer service about the repair.

You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.


Any other questions, please feel free to contact vxdas.com customers service.

 

VXDAS Policy

1.Return Policy

2.Refund Policy

3.Returning for replacement

4.Our product guarantee

5.Repair Policy

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.


Return Policy

Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.

Quality Issue: our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.

Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Shipping options for return items: when you confirm to return the items to us, please use simple airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.


Refund policy

After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will  charge you 10% handling fee.

If you have any doubt, please check with our customer service.


Returning for replacement

When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.

Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.

How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.


Our product guarantee

1 Year Warranty: the guarantee of our most products is one year. 

Before shipping out, all goods have been double verified by vxdas.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

If you have any using problem of the products which buy from vxdas.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.


Repair Policy

When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with vxdas.com customer service about the repair.

You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.


Any other questions, please feel free to contact vxdas.com customers service.

 

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