CAR FANS C800 Heavy Duty Diagnostic Tool with Special Function Calibration Online Update CAR FANS C800 Heavy Duty Diagnostic Tool with Special Function Calibration Online Update

9.2kg
Truck Diagnostic Tool
$3,299.00 $2,999.00 9%
-
+

CAR FANS C800 is the oem heavy duty diagnostic tool for Commercial Vehicle, Passenger Car, Machinery. CAR FANS C800 heavy duty diagnostic tool also support, special functions, ecu programming and coding. CAR FANS C800 Diesel & Gasoline Vehicle Diagnostic Scan Tool update online.

CAR FANS C800 Heavy Duty Diagnostic Tool with Special Function Calibration Online Update

CAR FANS C800 is fully optimized based on the OEM scanner, which enhances the comprehensive diagnostic capability of the diesel vehicle. Some of the functions are based on the advanced technology accumulated by the R & D team for many years, and are superior to other similar diagnostic products in the industry. The main diagnostic functions include reading the version information, reading/clearing the fault code, actual values, actuators, advanced function (special function, matching settings, functional test, diesel calibration) and so on.

CAR FANS C800 Diesel & Gasoline Vehicle Diagnostic Scan Tool for Commercial Vehicle, Passenger Car, Machinery with Special Function Calibration

Car Fans C800 Feature:

* Wide Vehicle Coverage: CAR FANS C800 support 35 Heavy duty brand, 21 BUS Brand, 16 Passenger car Brand, 32 Machinery vehicle brand and 46 ECU System, almost cover all brand heavy duty vehicles in market
* Powerful function of software: C800 is fully optimized based on the OEM scanner, which enhances the comprehensive diagnostic capability of the diesel vehicle. Some of the functions are based on the advanced technology accumulated by the R & D team for many years. The main diagnostic functions include reading the version information, reading/clearing the fault code, actual values, actuators, advanced function
* Fashionable design of hardware: 7 inch 800 x 480 touch screen, super light main unit, is easy to hold and operate. ARM9 CPU with 4GB memory, the software operation is faster than similar tools
* Advance Functions: Adjustment/Settings, Function Test, Special function, calibration.
* Online Updating: Log in the official website (www.carfans.net.cn) download and install the C800 intelligent diagnostic device upgrade client software, the device SD card through the card reader plug in the computer USB interface to complete the device software upgrade.
* ECU Programming & Coding for 5 Brands
* 1 Year Free Update Online
* Support Languages: English & Chinese

Car Fans C800 Function List:

Identification 
Read Fault code 
Erase Fault code 
Actual Values 
Actuators 
Advance Functions: Adjustment/Settings, Function Test, Special function, calibration etc.

Diagnosis:
Euro 5: Cummins,For Weichai,For Yuchai,For Shangchai,For Xichai,For Yunnei,For Foton,For FAW,For JMC,For Qingling, For IVECO,etc.(Read Code, Clear Code,Data Stream, Actuation Test)
Gas:For WeiChai WoodardNatural Gas system, For WeiChai BOSCH Natural Gas system,For YuChaiNatural Gas system, For FAWDENatural Gas system, For SDEC Natural Gas system, For CNHTC Natural Gas system,For Nanchong Natural Gas system, For Cummins Natural Gas system, etc.
Machinery:Engine and Hydraulic diagnosis on Caterpillar, For KOMATSU, For VOLVO, For SANY,For HITACHI,For Hyundai, etc.
Post-processing:Urea pump drive/injection test:For BOSCH,For Kailong,For ACT BLUE,For Tenneco,For Henghe,For Bjcats,For CNHTC,For SHACMAN, etc.
ABS:For WABCO,For Kormee,For BOSCH,For WanAn,For HongDing,For Cnhtc,For YaTai,For FAW,For Qinqi,For FAW,For DELPHI,For JingxiHeavy,For Knorr,For DongFeng ,etc.

ECU Reprogram:
1.support all Euro 3 Bosch EDC 7 across the bottom of the brand reprogram;
2.support all Euro 4 Bosch EDC17 bottom cross-version reprogram;
3.support EDC16UC40 bottom reprogram (Dongfeng, Xichai, Yuchai, Cha Cha, cloud, etc.);
4.support the country 4 Bosch EDC17 ECU read reprogram write data, the country 3 Bosch EDC7 / EDC16 read and write;(Weichai, Xichai, Yuchai, Chaichai,   Dachai   , Dongfeng, cloud, on the red, heavy truck, Valin, Fukuda, JAC, the whole firewood, Chai Chai, Yang Chai, etc.)
5.support the Hino Denso, on the diesel and other equipment,
6.support Weichai country 5, the country 6 ECU reprogram write, Yuchai 5 ECU reprogram to write;
7. support CBCU reprogram: China National Heavy Duty Truck, Fukuda Auman, etc.
8.support DCU reprogram to write: Tenneco, Hino, Weichai autonomy;
 
Calibration:
For Weichai,For  Xichai, For Yuchai,For  Cha Chai,For  Dafa,For  Dongfeng, For cloud, For heavy truck, For Valin,For  Fukuda, For JAC, the whole firewood, on the firewood, For Yang Chai and other engine calibration function (Euro III IV Bosch EOL) :(Idle speed adjustment, clutch switch, main and auxiliary brake switch, the maximum speed adjustment, preheat control, exhaust brake, fuel oil alarm, starter control, air conditioning control, cruise control, Car start and stop switch, oil pressure sensor, oil in the water sensor, fuel oil alarm, engine alarm light, PTO speed, K value, intake preheat, bridge speed ratio, etc.)
the exclusive starting Bosch  4, the Euro 5 post-processing history fault removal function
the exclusive starting the highest speed adjustment calibration function, support Bosch / Cummins 4, the Euro 5 and CBCU (heavy truck, Dongfeng,liberation, on the red)
the Euro 4, the Euro 5 urea injection temperature setting function, used to reduce the consumption of urea (support For  Weichai,For  FAW,For  Xichai,For  heavy truck,For Yuchai,For  Chai and other DNOX 2.2 / 6.5)
the new For  Weichai,For  Yuchai, For Dongfeng,For  Cummins and other nitrogen sensor test calibration function (test nitrogen and oxygen sensor is good or bad)
China National Heavy Duty Truck CBCU, CBCU3 system calibration,For  Weichai Euro five engine calibration; Cummins Euro five all the calibration function

Car Fans C800 Heavy Duty Scanner Vehicle List:
Commercial Vehicle: FAW,DONGFENG,Mercedes-Benz,CNHTC, FOTON, SANY, JAC, SFH, CAMC,UD, VOLVO, Mitsubishi, IVECO, MAN, SCANIA, JMC, HINO, ISUZU, SHACMAN, C&C, Hyundai,XCMG, BEIBEN, KIA, KING LONG, YUTONG, HIGER, GOLDEN DRAGON, YOUNGMAN, BYD, ANKAI,DAEWOO, SUNWIN, ZHONGTONG,
HUANGHAI, WZL, SUNLONG, TOYOTA, ASIASTAR

c800 vehicle list 

Passenger Car: Mercedes-Benz, Hyundai, VW, Zhonghua, JMC, GreatWall, ZZNISSAN,JAC, ZXAUTO, DONGFENG, LIEBAO, CHERY, FUDI, GONOW, HUATAI, SSANGY, MAXUS, JX-ISUZU

c800 vehicle list
 
Machinery: CAT, KOMATSU, VOLVO, SANY, LOVOL, JOHN DEERE, HITACHI, KOBELCO, HYUNDAI,ZOOMLION, CASE, LISHIDE, DOOSAN, SUMITOMO, YUTONG, Bobcat, SHANTUI, LiuGong, IHISCE,XCMG, KUBOTA, Takeuchi, XGMA, Atlas, TEREX, YUCHAI, LONKING, SUNWARD, SEM, Jonyang,PENGPU, YTO, JAC, XINYUAN, DXZG, HENGTE, SANYUAN, HUANGHE, SHUNTONG, STRONG

c800 vehicle list

Engine&ECU: Bosch, Denso, Delphi, Perkins, Deutz, Weichai, Yuchai, Fawde, Cummins,Yunnei, Changchai, SDEC, DCD, Yangchai, Quanchai, EUP, JX-Isuzu, XCE, Kernel, SIDA

c800 vehicle list

CAR FANS C800 Main Unit:
c800 mian part
① Touch Screen:Display the operation buttons, test results and help information.
② Rubber sleeve: easy to hand, protect the product, to prevent loosening and wear.
③ Power Indicator
④SD card port
⑤USB port:Used to connect the printer for printing. diagnostic connectors to connect the car.
⑥ Network connection port: Reserved.
⑦Diagnostic port: provides power, uses diagnostic lines and
⑧Power socket: power supply, connection with the car or the vehicle diagnostic port without power supply.

Notice:
When the power is supplied through the diagnostic port, it is not necessary to connect the power supply through the main power port. When the vehicle diagnosis block itself is not powered, it can be connected to the power source through the power supply port.
The SD card stores the operating system, application software, and data files of the device. (Unless the software upgrade, do not to remove the SD card).

CAN FANS C800 Software Update:

C800 use PC software to upgrade, log in the official website (www.carfans.net.cn) download and install the C800 intelligent diagnostic device upgrade
client software, the device SD card through the card reader plug in the computer USB interface to complete the device software upgrade.Detailed upgrade
steps, please log in the official website (www.carfans.net.cn) view the product upgrade process.

CAN FANS C800 Heavy Duty Diagnostic Tool Technical Parameters:

CPU:                                        ARM9
SD Card:                                4G,Maximum Support 32GB
Communication port:          OBD,USB
Input voltage:                        7-32V
Power:                                   <10W
Screen:                                  7 inch 800x480 touch screen
Operating temperature:      -10~45°C
Storage temperature:          -15~50°C
Operation method:               Touch

CAR FANS C800 Packing List:

Power extension cord *1
Battery clip supply line *1
Cigarette lighter supply line *1
SD card *1
SD card reader *1
Test extension cord *1
Power adapter kit *1
C800 device *1
C800 carry case *1
OBD16PIN Circular adaptor *1
CUMMINS-9 *1
IVECO-38 *1
BENZ-14 *1
KOMATSU-12 *1
VOLVO-14 *1
VOLVO-8 *1
CAT-9 *1
Multi-function jumper adaptor *1
C800 user manual *1
CUMMINS-6 *1
MITSUBSHI-12+16 *1
DENSO-12 *1
WIT-3 *1
ISUZU-20 *1
HITACHI-6 *1
HITACHI-4 *1
MAN-37 *1
MAN-12 *1
RENAULT-12 *1

CAR FANS C800 is the oem heavy duty diagnostic tool for Commercial Vehicle, Passenger Car, Machinery. CAR FANS C800 heavy duty diagnostic tool also support, special functions, ecu programming and coding. CAR FANS C800 Diesel & Gasoline Vehicle Diagnostic Scan Tool update online.

CAR FANS C800 Heavy Duty Diagnostic Tool with Special Function Calibration Online Update

CAR FANS C800 is fully optimized based on the OEM scanner, which enhances the comprehensive diagnostic capability of the diesel vehicle. Some of the functions are based on the advanced technology accumulated by the R & D team for many years, and are superior to other similar diagnostic products in the industry. The main diagnostic functions include reading the version information, reading/clearing the fault code, actual values, actuators, advanced function (special function, matching settings, functional test, diesel calibration) and so on.

CAR FANS C800 Diesel & Gasoline Vehicle Diagnostic Scan Tool for Commercial Vehicle, Passenger Car, Machinery with Special Function Calibration

Car Fans C800 Feature:

* Wide Vehicle Coverage: CAR FANS C800 support 35 Heavy duty brand, 21 BUS Brand, 16 Passenger car Brand, 32 Machinery vehicle brand and 46 ECU System, almost cover all brand heavy duty vehicles in market
* Powerful function of software: C800 is fully optimized based on the OEM scanner, which enhances the comprehensive diagnostic capability of the diesel vehicle. Some of the functions are based on the advanced technology accumulated by the R & D team for many years. The main diagnostic functions include reading the version information, reading/clearing the fault code, actual values, actuators, advanced function
* Fashionable design of hardware: 7 inch 800 x 480 touch screen, super light main unit, is easy to hold and operate. ARM9 CPU with 4GB memory, the software operation is faster than similar tools
* Advance Functions: Adjustment/Settings, Function Test, Special function, calibration.
* Online Updating: Log in the official website (www.carfans.net.cn) download and install the C800 intelligent diagnostic device upgrade client software, the device SD card through the card reader plug in the computer USB interface to complete the device software upgrade.
* ECU Programming & Coding for 5 Brands
* 1 Year Free Update Online
* Support Languages: English & Chinese

Car Fans C800 Function List:

Identification 
Read Fault code 
Erase Fault code 
Actual Values 
Actuators 
Advance Functions: Adjustment/Settings, Function Test, Special function, calibration etc.

Diagnosis:
Euro 5: Cummins,For Weichai,For Yuchai,For Shangchai,For Xichai,For Yunnei,For Foton,For FAW,For JMC,For Qingling, For IVECO,etc.(Read Code, Clear Code,Data Stream, Actuation Test)
Gas:For WeiChai WoodardNatural Gas system, For WeiChai BOSCH Natural Gas system,For YuChaiNatural Gas system, For FAWDENatural Gas system, For SDEC Natural Gas system, For CNHTC Natural Gas system,For Nanchong Natural Gas system, For Cummins Natural Gas system, etc.
Machinery:Engine and Hydraulic diagnosis on Caterpillar, For KOMATSU, For VOLVO, For SANY,For HITACHI,For Hyundai, etc.
Post-processing:Urea pump drive/injection test:For BOSCH,For Kailong,For ACT BLUE,For Tenneco,For Henghe,For Bjcats,For CNHTC,For SHACMAN, etc.
ABS:For WABCO,For Kormee,For BOSCH,For WanAn,For HongDing,For Cnhtc,For YaTai,For FAW,For Qinqi,For FAW,For DELPHI,For JingxiHeavy,For Knorr,For DongFeng ,etc.

ECU Reprogram:
1.support all Euro 3 Bosch EDC 7 across the bottom of the brand reprogram;
2.support all Euro 4 Bosch EDC17 bottom cross-version reprogram;
3.support EDC16UC40 bottom reprogram (Dongfeng, Xichai, Yuchai, Cha Cha, cloud, etc.);
4.support the country 4 Bosch EDC17 ECU read reprogram write data, the country 3 Bosch EDC7 / EDC16 read and write;(Weichai, Xichai, Yuchai, Chaichai,   Dachai   , Dongfeng, cloud, on the red, heavy truck, Valin, Fukuda, JAC, the whole firewood, Chai Chai, Yang Chai, etc.)
5.support the Hino Denso, on the diesel and other equipment,
6.support Weichai country 5, the country 6 ECU reprogram write, Yuchai 5 ECU reprogram to write;
7. support CBCU reprogram: China National Heavy Duty Truck, Fukuda Auman, etc.
8.support DCU reprogram to write: Tenneco, Hino, Weichai autonomy;
 
Calibration:
For Weichai,For  Xichai, For Yuchai,For  Cha Chai,For  Dafa,For  Dongfeng, For cloud, For heavy truck, For Valin,For  Fukuda, For JAC, the whole firewood, on the firewood, For Yang Chai and other engine calibration function (Euro III IV Bosch EOL) :(Idle speed adjustment, clutch switch, main and auxiliary brake switch, the maximum speed adjustment, preheat control, exhaust brake, fuel oil alarm, starter control, air conditioning control, cruise control, Car start and stop switch, oil pressure sensor, oil in the water sensor, fuel oil alarm, engine alarm light, PTO speed, K value, intake preheat, bridge speed ratio, etc.)
the exclusive starting Bosch  4, the Euro 5 post-processing history fault removal function
the exclusive starting the highest speed adjustment calibration function, support Bosch / Cummins 4, the Euro 5 and CBCU (heavy truck, Dongfeng,liberation, on the red)
the Euro 4, the Euro 5 urea injection temperature setting function, used to reduce the consumption of urea (support For  Weichai,For  FAW,For  Xichai,For  heavy truck,For Yuchai,For  Chai and other DNOX 2.2 / 6.5)
the new For  Weichai,For  Yuchai, For Dongfeng,For  Cummins and other nitrogen sensor test calibration function (test nitrogen and oxygen sensor is good or bad)
China National Heavy Duty Truck CBCU, CBCU3 system calibration,For  Weichai Euro five engine calibration; Cummins Euro five all the calibration function

Car Fans C800 Heavy Duty Scanner Vehicle List:
Commercial Vehicle: FAW,DONGFENG,Mercedes-Benz,CNHTC, FOTON, SANY, JAC, SFH, CAMC,UD, VOLVO, Mitsubishi, IVECO, MAN, SCANIA, JMC, HINO, ISUZU, SHACMAN, C&C, Hyundai,XCMG, BEIBEN, KIA, KING LONG, YUTONG, HIGER, GOLDEN DRAGON, YOUNGMAN, BYD, ANKAI,DAEWOO, SUNWIN, ZHONGTONG,
HUANGHAI, WZL, SUNLONG, TOYOTA, ASIASTAR

c800 vehicle list 

Passenger Car: Mercedes-Benz, Hyundai, VW, Zhonghua, JMC, GreatWall, ZZNISSAN,JAC, ZXAUTO, DONGFENG, LIEBAO, CHERY, FUDI, GONOW, HUATAI, SSANGY, MAXUS, JX-ISUZU

c800 vehicle list
 
Machinery: CAT, KOMATSU, VOLVO, SANY, LOVOL, JOHN DEERE, HITACHI, KOBELCO, HYUNDAI,ZOOMLION, CASE, LISHIDE, DOOSAN, SUMITOMO, YUTONG, Bobcat, SHANTUI, LiuGong, IHISCE,XCMG, KUBOTA, Takeuchi, XGMA, Atlas, TEREX, YUCHAI, LONKING, SUNWARD, SEM, Jonyang,PENGPU, YTO, JAC, XINYUAN, DXZG, HENGTE, SANYUAN, HUANGHE, SHUNTONG, STRONG

c800 vehicle list

Engine&ECU: Bosch, Denso, Delphi, Perkins, Deutz, Weichai, Yuchai, Fawde, Cummins,Yunnei, Changchai, SDEC, DCD, Yangchai, Quanchai, EUP, JX-Isuzu, XCE, Kernel, SIDA

c800 vehicle list

CAR FANS C800 Main Unit:
c800 mian part
① Touch Screen:Display the operation buttons, test results and help information.
② Rubber sleeve: easy to hand, protect the product, to prevent loosening and wear.
③ Power Indicator
④SD card port
⑤USB port:Used to connect the printer for printing. diagnostic connectors to connect the car.
⑥ Network connection port: Reserved.
⑦Diagnostic port: provides power, uses diagnostic lines and
⑧Power socket: power supply, connection with the car or the vehicle diagnostic port without power supply.

Notice:
When the power is supplied through the diagnostic port, it is not necessary to connect the power supply through the main power port. When the vehicle diagnosis block itself is not powered, it can be connected to the power source through the power supply port.
The SD card stores the operating system, application software, and data files of the device. (Unless the software upgrade, do not to remove the SD card).

CAN FANS C800 Software Update:

C800 use PC software to upgrade, log in the official website (www.carfans.net.cn) download and install the C800 intelligent diagnostic device upgrade
client software, the device SD card through the card reader plug in the computer USB interface to complete the device software upgrade.Detailed upgrade
steps, please log in the official website (www.carfans.net.cn) view the product upgrade process.

CAN FANS C800 Heavy Duty Diagnostic Tool Technical Parameters:

CPU:                                        ARM9
SD Card:                                4G,Maximum Support 32GB
Communication port:          OBD,USB
Input voltage:                        7-32V
Power:                                   <10W
Screen:                                  7 inch 800x480 touch screen
Operating temperature:      -10~45°C
Storage temperature:          -15~50°C
Operation method:               Touch

CAR FANS C800 Packing List:

Power extension cord *1
Battery clip supply line *1
Cigarette lighter supply line *1
SD card *1
SD card reader *1
Test extension cord *1
Power adapter kit *1
C800 device *1
C800 carry case *1
OBD16PIN Circular adaptor *1
CUMMINS-9 *1
IVECO-38 *1
BENZ-14 *1
KOMATSU-12 *1
VOLVO-14 *1
VOLVO-8 *1
CAT-9 *1
Multi-function jumper adaptor *1
C800 user manual *1
CUMMINS-6 *1
MITSUBSHI-12+16 *1
DENSO-12 *1
WIT-3 *1
ISUZU-20 *1
HITACHI-6 *1
HITACHI-4 *1
MAN-37 *1
MAN-12 *1
RENAULT-12 *1

VXDAS Policy

1.Return Policy

2.Refund Policy

3.Returning for replacement

4.Our product guarantee

5.Repair Policy

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.


Return Policy

Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.

Quality Issue: our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.

Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Shipping options for return items: when you confirm to return the items to us, please use simple airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.


Refund policy

After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will  charge you 10% handling fee.

If you have any doubt, please check with our customer service.


Returning for replacement

When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.

Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.

How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.


Our product guarantee

1 Year Warranty: the guarantee of our most products is one year. 

Before shipping out, all goods have been double verified by vxdas.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

If you have any using problem of the products which buy from vxdas.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.


Repair Policy

When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with vxdas.com customer service about the repair.

You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.


Any other questions, please feel free to contact vxdas.com customers service.

 

VXDAS Policy

1.Return Policy

2.Refund Policy

3.Returning for replacement

4.Our product guarantee

5.Repair Policy

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.


Return Policy

Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.

Quality Issue: our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.

Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Shipping options for return items: when you confirm to return the items to us, please use simple airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.


Refund policy

After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will  charge you 10% handling fee.

If you have any doubt, please check with our customer service.


Returning for replacement

When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.

Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.

How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.


Our product guarantee

1 Year Warranty: the guarantee of our most products is one year. 

Before shipping out, all goods have been double verified by vxdas.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

If you have any using problem of the products which buy from vxdas.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.


Repair Policy

When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with vxdas.com customer service about the repair.

You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.


Any other questions, please feel free to contact vxdas.com customers service.

 

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