LAUNCH X431 IMMO ELITE Key Programmer Car Immobilizer Programming Tools All System Diagnostic Scanner with 39 Reset Service
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LAUNCH X431 IMMO ELITE Key Programmer Car Immobilizer Programming Tools All System Diagnostic Scanner with 39 Reset Service
LAUNCH X431 IMMO ELITE Key Programmer Car Immobilizer Programming Tools OBD OBD2 All System Diagnostic Scanner 39 Reset X-PROG 3
LAUNCH X431 IMMO ELITE professional anti-theft matching, anti-theft programming, All System Diagnostic, 39 Reset Service, Auto VIN Scan, 8 'inch Touchscreen, 4GB + 64GB Storage, 2 years free update....
It's the best choice for intelligent maintenance of the anti-theft matching tool inrepair shops.
1. It integrates professional anti-theft matching, anti-theft programming, full-model system-wide diagnosis of basic functions and special functions. One machine with multiple functions and high performance cost ratio.
2. All-round anti-theft matching, fast and accurate reading of anti-theft data
3. Read PIN code, Delete anti-theft, Delete key, Matching key, Module replacement and Module cloning
4. Covering the anti-theft matching function of many models in Asia, Europe, and America, more brands continue to be launched, up to 60+ brands
5. Support the full-model system-wide diagnosis of basic functions (read version information, read DTCs, clear DTCs, read data streams) for global 110+ brands
6. Support 39 special functions such as service lamp reset, throttle matching, steering angle reset, brake pad reset, tire pressure reset, ect...
7. Support the VIN intelligent identification function to quickly enter diagnosis
8. Fast and accurate diagnosis
9. Android 10.0 open system, 8' inch TouchScreen, adopts a 2.0Ghz 4-core high-efficiency processor,4GB RAM + 64GB ROM large storage
...
24 Language Supports
Italian, English, Chinese Simplified, Chinese Traditional, German, Japanese, Russian, French, Spanish, Portuguese, Polish, Turkish, Dutch, Greek, Hungarian, Arabic, Danish, Korean, Persian , Romanian, Serbian, Finnish, Swedish, Czech
Anti-theft advantages
--Support replacement or cloning of V-W/A-udi MQB platform engine ECU (no need for the original car engine ECU data, it can be read directly from the key)
-- Support replacement or cloning of V-W/A-udi MQB platform gearbox ECU
-- Support replacement of A-udi (0AW/0B5) fifth-generation gearbox ECU
-- Support reading/writing and cloning of V-W fourth-generation UDS engine ECU
-- Support the cloning in BENCH mode without disassembly for more than 170 types of Bosch engine ECUs, more than 10 types of Siemens engine ECUs, and 18 types of gearbox ECUs (covering various European, American and Asian models, and continuing to increase)
-- Support the erasing function for Mercedes-Benz engine, gearbox, EIS, and BM-W gearbox.
--- Support the matching function and password calculation function for all models of Chery sedan and JAC passenger cars up to 2022
Anti-theft password reading
Support the anti-theft password reading function for models such as for BM-W, for Mercedes-Benz, for Volkswagen, for A-udi, for Peugeot, for Citroen, for GM, for Nissan, for Hyundai, for Kia, for Chery, for Dongfeng Fengxing, and for JAC passenger cars.
Anti-theft Programming
Support car key chip reading/writing, EEPROM chip reading/writing, MCU chip reading/writing, EEPROM and FLASH reading/writing of engine ECU and gearbox ECU.
Anti-theft Matching
Support 60+ brands of independent anti-theft matching software for American, European, and Asian models. Support further in-depth development and coverage of anti-theft software for various models. Support more password reading, key adding, all keys losing and anti-theft related module replacement functions. Menus are optimized, the operation process is more convenient, and more brands continue to be launched.
Anti-theft module replacement
Support the anti-theft module replacement functionfor models such as for BM-W, for Mercedes-Benz, for Volkswagen, for A-udi, for Porsche, for Honda, for Nissan, for Hyundai, for Kia, for BYD, for Changan Automobile, for Wuling Baojun, for GAC Trumpchi, for SAIC Maxus, for Great Wall Motor , for Chery, for Dongfeng, for Fengxing, and for JAC passenger cars.
Key matching
support the key matching function for models such as for Ford, for GM, for Mercedes-Benz, for BM-W, for Volkswagen, for A-udi, for Porsche, for Peugeot, for Citroen, for Land Rover, for Jaguar, for Honda, for Toyota, for Nissan, for Hyundai, for Kia, for Great Wall Motor, for Chery, for Changan Automobile, for JAC Passenger Cars, for Wuling, for Baojun and for BYD.
Core Functions:
1. Integrated the functions of key matching/copy, anti-theft IC reading & writing, and ECU reading & writing, etc.
2. Supports common ECU/MCU/EEPROM major manufacturers, with over 1200 product models, and constantly updating.
3. Supports ECU replacement for all lost without disassembly for V-W/A-UDI non-35XX instrument (it can be read directly through independent harness without removing the IC).
4. Supports ECU replacement for the fourth-generation of V-W/A-UDI engine;
5. Supports ECU replacement for the fifth-generation of V-W/A-UDI Bosch and Siemens engines.
6. Supports the all lost and replacement for the fourth generation of A-UDI EZS, comfortable ECU, and KESSY IC.
7. Supports the BM-W F and G chassis 8HP gearbox ECU reprogramming to empty.
8. Supports the BM-W CAS4/CAS4+ module replacement.
9. Supports the ECU cloning and replacement for BM-W Siemens engines.
10. Erase the password for Mercedes-Benz engine and gearbox within 3S.
11. Add the function of calculating the password for the Mercedes-Benz key within 1 minute.
LAUNCH X431 IMMO PRO Supports CANFD and DIOP protocol now , it supports For GM after 2020 !
it is the only product in this price range that is compatible with CAN-FD protocol and supports the latest For GM vehicles manufactured after 2020. Adopts advanced CRC algorithms to accommodate more data from 8 to 64 bytes in the CAN frame, which runs faster than other products and reduces the risk of undetected errors to greatly enhance the user experience.
Supports For Chevrolet Onix 2020-2021 year
Supports For Chevrolet Tracker 2020 year
Supports For Chevrolet Suburban 2021 year
Supports For Chevrolet Tahoe 2021 year
Supports For Buick
Supports For Cadillac Escalade 2021 year
Supports For Cadillac Escalade 2021 year
Supports For GMC Yukon 2021 year
Supports For GMC Yukon XL 2021 year
Supports For Holden
Supports For DAEWOO
Supports For Alpheon
Supports For Ravon
Supports For Pontiac
Supports For Saturn
Supports For Hummer
X-PROG3 Details & Functions:
1. Car key slot --------- Place the car key to perform the key matching function
2.DB26 --------- Connect to various anti-theft wiring harnesses, such as the data collection line for the fourth generation of instrument keys, etc.
3. Mercedes-Benz key infrared slot --------- Place the Mercedes-Benz infrared key to perform the key matching function
4. Car key chip hole --------- Place the key chip to perform key matching
5. Status indicator --------- Power indicator
6.DIY slot --------- Connect the anti-theft ECU pin through the cable to read and write data
7. Locker Install chip burning socket --------- Complete EEPROM or MCU data read and write operations
8.DC12V power supply --------- Connect DC12 power supply
9.DB15 --------- Connect the main wiring
OE- Level Full System Diagnosis
As an OE level automotive diagnostic tool, LAUNCH X431 IMMO Elite can access most car ECUs to read, clear codes, retrieve live data, freeze frame, ECU information and perform active tests, matching, adaptation, turn off warning lights, reset monitors. Full range car models and full car system diagnose make it a professional automotive diagnostic tool.
Include : ABS System, Engine System, SAS System , TPMS System , IMMO System , Battery System ,Oil Service System , SRS System ,DPF System ，Air Conditioning System，Transmission System, etc...
Brief introduction of its capabilities in full systems diagnostic as follows:
1. For Engine System: help detect the engine ignition, fuel injection, air and fuel ratio, and exhaust emission conditions in Engine system to enhance vehicle performance, save energy and reduce exhaust emission.
2. For Transmission: It makes great sense in the safety driving when your car is slipping or difficult to shift, this diagnostic tool can figure the problems out via reading codes in the Transmission system, or check the health status via live data viewing.
3. For ABS System: Diagnosing an ABS problem should always start with a visual inspection of all brake components, next you will need to retrieve ABS codes to tell you where the problem is, and this is what this diagnostic does for you.
4. For SRS System: SRS, safety restraint system, is made up of impact sensors, a control module, and the airbags themselves, and this diagnostic tool can detect every electronic parameter to check its health status.
5. To diagnose Brake System: if you feel the brake pedal is mushy and notice unusual odor or noise, etc. A properly operating brake system is critical to ensure safe vehicle control and operation;
6. To diagnose Emission System: if the system is affected by vehicle age or poor quality fuel. A good emission system reduces harmful gases to a large degree and protects you from being fined;
7. To diagnose Fuel system: if vehicle won’t start or “Check Engine” light is illuminated. Check car’s fuel system regularly ensures the best performance of your car with the lowest emissions;
8. To diagnose Transmission: if your car is slipping or difficult to shift. The system plays an important part in the overall performance of your car;
9. To diagnose Wiper System: if you observe chattering or streaking wiper. If the car is not regularly checked, the accident might happen because you can’t see clearly;
10. To diagnose Light System: if you see rapid signal blinking or dimming lights. And many more ....
39+ Reset Service Supports
1> Oil Reset Service
This function enables you to reset the oil service for the engine oil life system,which calculates an optimal oil life change interval depending on the vehicle driving conditions and weather events.
lt needs to be performed in the following cases:
1. lf the service lamp is on, run car diagnostics first for troubleshooting.Afterthat, reset the driving mileage or driving time, so as to turn off the servicelamp and enable a new driving cycle.
2. lf the service lamp is not on, but you have changed the engine oil or electric
appliances that monitor oil life, you need to reset the service lamp.
2> Electronic Parking Brake Reset
This function enables you to reset the brake pad after replacing the brake pad.lt needs to be performed in the following cases:
1.The brake pad and brake pad wear sensor are replaced.
2.The brake pad indicator lamp is on.
3.The brake pad sensor circuit is short, which is recovered.4.The servo motor is replaced.
3> Steering Angle Calibration
This function enables you to reset the steering angle,after replacing thesteering angle position sensor,replacing steering mechanical parts (such assteering gearbox,steering column, end tie rod, steering knuckie), performingfour-wheel alignment, or recovering car body.
To reset the steering angle, first find the relative zero point position for thecar to drive in straight line. Taking this position as reference,the ECU cancalculate the accurate angle for left and right steering.
4> ABS Bleeding
This function allows you to perform various bi-directional tests to check theoperating conditions of Anti-lock Braking System(ABS).
lt needs to be performed in the following cases:
1. When the ABS contains air.
2. When the ABS computer, ABS pump, brake master cylinder, brake cylinder,brake line, or brake fluid is replaced.
5> Gear Learning
This function enables you to perform tooth learning for the car, to turn off the MIL.
lt needs to be performed in the following cases:
1. After the engine ECu, crankshaft position sensor, or crankshaft flywheel isreplaced.
2. The DTC 'tooth not learned' is present.
6> IMMo Service
This function enables you to perform the anti-theft key matching function, sothat the immobilizer control system on the car identifies and authorizes remotecontrol keys to normally use the car.
lt needs to be performed in the following cases:
When the ignition switch key, ignition switch,combined instrument panel,ECU,BCM, or remote control battery is replaced.
7> Injector Coding
This function enables you to write injector actual code or rewrite code inthe ECU to the injector code of the corresponding cylinder，so as to moreaccurately control or correct cylinder injection quantity.
lt needs to be performed in the following cases:
After the ECu or injector is replaced.
8> Battery Maintenance System Reset
This function enables you to perform a resetting operation on the monitoringunit of vehicle battery, in which the original low battery fault information will becleared and battery matching will be done.
lt needs to be performed in the following cases:1. The main battery is replaced.
2. The battery monitoring sensor is replaced.
9> Diesel Particulate Filter (DPF) Regeneration
This function enables you to clear PM(Particulate Matter) from the DPF filterthrough continuous combustion oxidation mode (such as high temperatureheating combustion,fuel additive or catalyst reduce PM ignition combustion)to stabilize the filter performance.
lt needs to be performed in the following cases:
1. The exhaust back pressure sensor is replaced.
2. The PM trap is removed or replaced.
3. The fuel additive nozzle is removed or replaced.
4. The catalytic oxidizer is removed or replaced.
5. The DPF regeneration MlL is on and maintenance is performed.
6. The DPF regeneration control module is replaced.
10> Electronic Throttle Position Reset
This function enables you to make initial settings to throttle actuators andreturns the learned values stored on ECU to the default state. Doing so canaccurately control the actions of regulating throttle (or idle engine) to adjust theamount of air intake.
11> Gearbox Matching
This function enables you to complete the gearbox self-learming to improvegear shifting quality.
lt needs to be performed in the following cases:When the gearbox is disassembled or repaired.
12> AFS (Adaptive Front-lighting System) Reset
This function enables you to initialize the adaptive headlamp system.
13> Sunroof Initialization
This function enables you to set the sunroof lock off,closed when it rains,sliding / tilting sunroof memory function, temperature threshold outside the caretc.
14> Suspension Calibration
This function enables you to adjust the height of the body.
lt needs to be performed in the following cases:
1. When replacing the body height sensor， or control module in the airsuspension system.
2. When the vehicle height is incorrect.
15> EGR Adaption
This function is used to learn the EGR(Exhaust Gas Recirculation) valve afterit is cleaned or replaced.
16> Seats Calibration
This function is applied to match the seats with memory function that arereplaced and repaired.
17> Tyre Reset
This function is used to set the size parameters of the modified or replacedtire.
18> Coolant Bleed
Use this function to activate the electronic water pump before venting thecooling system.
19> AdBlue Reset (Diesel Engine Exhaust Gas Filter)
After the diesel exhaust treatment fluid (car urea) is replaced or filled up, ureareset operation is required.
20> NOx Sensor Reset
NOx sensor is a sensor used to detect the content of nitrogen oxides (NOx) inengine exhaust. lf the NOx fault is re-initialized and the NOx catalytic converteris replaced, it is necessary to reset the catalytic converter learned value storedin the engine ECu.
21> Ac System Initialization
AC system releam/initialization must be performed when the vehicle AC ECUor actuator is replaced or the ECu memory is lost.
22> High Voltage Battery Detection
This function is used for high voltage battery diagnosis and status informationdetection.
23> Windows Calibration
This function is used to perform door window matching to recover the ECuinitial memory, and recover the automatic ascending and descending functionof power window.
24> Language Change
This function is used to change system language of vehicle center console.
25> AF Reset
This function is applied to set or learn airlfuel rate parameters.
26> Transport Mode
To lower vehicle power consumption, user may perform the following operations: limit vehicle speed, not wake up the network for door open anddisable remote key etc. In this case, deactivating transport mode is needed torecover vehicle being normal.
27> StoplStart Reset
This function is used to open or close the automatic StartStop function viasetting the hidden function in ECU (The precondition is vehicle equipped withhidden function and hardware support).
28> Intelligent Cruise Control System Reset
This function is used to matching the intelligent cruise control module after it isreplaced or repaired.
29> Engine Power Balance Monitoring
This function is used to monitor crankshaft acceleration in the power stroke ofeach cylinder, to determine the relative power provided by each cylinder.
30> Gas Particulate Filter (GPF) Regeneration
This function is used to perform the GPF replacement or regeneration after the fuel consumption is increased and engine output power is reduced resultingfrom a long time service of the GPF.
31> Motor Angle Calibration
This function is used to perform the motor angle calibration when the rotorposition detected by the motor angle position sensor is different from theactual rotor field position.
32> Automatic air conditioning initialization software Reset Service ( RESET ACINI )
33> Electronic water pump starts Reset ( RESET COOLANT )
34. RESET ECU
35. RESET FRM
36. RESET CLUTCH
37. RESET GATE
38. RESET TURBO
39. RESET RLSENSOR
.....
Remote Diagnose
This option aims to help repair shops or technicians
launch instant messaging and remote diagnosis, making the repair job getting fixed faster.
Intelligent Diagnose
This module allows you to use the VIN information of the currently identified vehicle to access its data (including vehicle information, historical diagnostic records) from the cloud server to perform quick test, eliminating guesswork and step-by-step manual menu selection.
Diagnostic History
This function provides a quick access to the tested
vehicles and users can choose to view the test report or resume from the last operation, without starting from scratch
LAUNCH X431 IMMO PRO Supports Car List :
For IMMO Function :
Europen Cars :
For A-udi, For Benz, For BM-W, For Citroen, For GM, For Land Rover, For Mazda, For Opel, For Peugeot, For Porsche, For Renault, For MG (SAIC), For Seat, For Skoda, For Sprinter, For Suzuki, For Ford, For Volvo, For V-W
China Cars :
For GWM, For Changhe, For Brilliance, For Chery, For FAW Tianjin, For ZX Auto
America Cars :
For Aston Martin, For Fiat (Brazil), For Chrysler, For Ferrari, For Fiat, For Maserati
Asia Cars :
For BAIC, For Changan, For BYD, For Foton, For Haima, For Honda, For Hyundai, For Kia, For Maxus, For Mitsubishi, For Nissan, For Perodua, For Proton, For Subaru, For Toyota, For Zotye
For Diagnostic Function :
European Cars :
For Martin Aston, For BENZ/MAYBACH, For BM-W/MINI/HCBM-W/ROLLSROYCE, For CITROEN/FUKANG, For Ferrari, For Fiat/Abbas/Lancia/Romeo/NanjingFiat, For GAz, For IZH, For Land Rover/Jaguar, For Martha Lahti, For OPEL/GMSA/VAUXHALL, For PAZ, For PEUGEOT/DFPEUGEOT, For Porsche, For RENAULT, For DACIA, For Saab, For Skoda, For Seaz, For Seat, For Smart, For Transporter&V-Class, For UAZ, For VAZ, For Volvo, For V-W/BINGLEY/BUGATTI, For ZAZ
China Cars :
For Beijing, For Chang'an, For ChangCheng, For Changhe, For Xiaokang, For DR, For ECUAID, For BYD, For Foton, For HaFei, For Haima, For Brilliance, For Jiangling, For Iveco, For JAC, For Gonow, For Xiamen Golden, For Kowloon, For Lifan, For SGMW, For SAIC Chase, For MVM, For Chery, For SAIC&MG, For SGM/CHCHEVROLET/CHBUICK/CHCADLLAC, For GAC Chuan Qi, For Tianjin FAW, For ZhongShun, For ZOTYE, For Zhongxing
America Cars :
For Brazil Fiat, For GM, For CHRYSLER/DODGE/JEEP, For GM/BUICK/CADILLAC/CHEVROLET, For Ford/ChinaFord Lincoln/EuropeanFord, For vinfast
Asia Cars :
For Daewoo, For Daihatsu, For HONDA/ACURA/DFHONDA/GZHONDA, For Hyundai, For INDIAN MAHINDRA, For INDIAN MARUTI, For INDIAN TATA, For JPISUZU/TLISUZU, For Kia, For LUXGEN, For Mahindra, For MARUTI, For PERODUA(Perodua), For MAZDA/YQMAZDA, For Mitsubishi, For NISSAN/INFINITV/DFNISSAN, For Perodua, For Proton, For SAIP, For Ssangyong , For Subaru, For Suzuki, For TATA , For TOYOTA/LEXUS/TJTOYOTA
Australia Car :
For Holdon
Technical Parameters
Processor : 2.0GHz 4-core
Operating system: Android 10.0
Memory: 4GB
Storage: 64GB
Battery: 47880mWh(7.6V,6300mAh)
Display: 8-inch, 1280*800
Camera: Rear 8MP
WIFI: 2.4GHz/5GHz (dual frequency)
Interface: TYPE A *1 &TYPE C*1
Operating temperature: 0~50℃
Size: 234*166*39.5(mm)
packing llist
1 set x LAUNCH X431 IMMO ELITE
VCI Connector
Diagnostic Cable
Password Envelope
X-PROG 3 Programmer Kit
Power Adaptor
Type-A to Type-C USB Cable
Battery Clamps Cable
Cigarette,Lighter Cable
OBD I Adaptor Box
Non-16pin Adaptor Cable Kit
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
Package will ship out within 48 hours after payment receive usual, if there is some acceident, we will inform you by order contact information.
VXDAS Policy
Kindly note: Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you. Please make sure that you understand our policy and ensure that all criteria are met before physically sending any items back to us.
1. Return Policy
What Situation VXDAS Provides Return Policy?
- Mis-Ordered Products: If you ordered the wrong item by mistake and need to exchange it for the correct one, you can return it. However, you must bear the shipping costs for both sending the item back to us and the freight for shipping the new item back to you.
- Quality Issues: If our products do not work well upon arrival or suffer damage during delivery, our return policy will apply—provided that the issue is verified by our technical team.
- Non-Quality Issues (Change of Mind): In particular situations, after our customer service reviews your case, a return may be accepted. Under this condition, we will deduct the original shipping fee PLUS a 15% restocking fee from your final refund.
What Situation VXDAS DOES NOT Provide Return Policy?
We strictly DO NOT accept returns or exchanges under the following conditions:
- Failure to Provide Proof: The customer is unable or refuses to provide clear pictures of the product issue and a short video showing their operation.
- Refusal to Cooperate: The customer refuses to cooperate with our technical support team for a remote check (via TeamViewer or AnyDesk) to verify the problem.
- Unauthorized Disassembly (Anti-Tampering Rule): The device housing has been opened, unscrewed, or dismantled by the customer without our official tech team's written permission.
- Man-Made Damage: The item is damaged due to improper personal use, physical drops, or incorrect installation.
What if a Customer Insists on Returning the Item Anyway?
If a customer refuses to cooperate with our technical verification process but insists on shipping the item back without our official return authorization:
- All Costs on Customer: The customer must fully bear the return shipping fee AND any customs clearance fees/import duties incurred when the parcel arrives at our warehouse. VXDAS will not pay for any customs-due parcels.
- Strict Deduction: We will only process a refund AFTER we receive the complete package in its original, undamaged sealed packaging. From the final refund, we will strictly deduct the original shipping postage fee PLUS a 15% restocking fee.
How to Return Items to VXDAS? (With Authorization)
After all details are confirmed and a return is officially agreed upon by VXDAS sales, please follow this process:
- Return Shipping Method: VXDAS strongly recommends using Registered Mail , EMS, DHL, UPS or FEDEX to return the parcel. Please only send it to the shipping address provided by our Customer Service. Without our prior permission, we are not responsible for parcels lost or rejected through unapproved express couriers.
- Return Shipping Window: All returns for a refund or exchange must be completed within 14 days of receiving our official return authorization. You must ship the item out and provide the return tracking number with shipping invoice details to your VXDAS sales representative.
2. Refund Policy (Including Order Cancellation)
You can apply for a refund within 14 days from the date you received the goods. The detailed rules are as follows:
What Situation VXDAS Provides Refund Policy?
- Cancel the Order Before Shipping (Personal Reasons): If you request to cancel your order within 12 hours of placing it and before it has been shipped, a 5% processing fee will be deducted from your total refund to cover payment gateway transaction fees and handling costs.
- Cancel the Order After Shipping (In Transit or Delivered): If you request a cancellation or return after the package has been shipped, you are responsible for the return process. We will deduct the original shipping postage fee PLUS a 15% restocking fee from your final refund. The item must be returned 100% unopened and in its original sealed packaging.
-
Technical & Quality Issues (Mandatory Verification): Automotive diagnostic tools involve professional hardware and complex software environments. If you report a quality defect or a technical issue, you MUST follow our verification process:
- Proof Required: You MUST provide clear photos of the error message and a short operation video showing how you connected and operated the device. (Product S/N is not required).
- Remote Inspection: You MUST cooperate with our technical support team for a remote check (via TeamViewer). Our technicians must officially inspect and confirm the issue remotely before any return or refund can be authorized.
- Return Shipping for Quality Issues: If our technical team confirms a hardware or software defect via photos/video/remote check and it cannot be fixed, we will fully cover the return shipping cost. If you refuse to provide photos/videos or decline the remote technical inspection, your request will automatically be processed as a "Change of Mind" (personal reason) return, meaning you must pay for the return shipping yourself.
- Stock Issues: If a product is out of stock, we will email you to check if you prefer an exchange or a full refund.
- Lost in Transit: If the shipping company confirms the product is lost in transit, we will provide a full refund or resend a new item.
What Situation VXDAS DOES NOT Provide Refund Policy?
- The customer has received the goods for over 14 business days.
- Any Voided Warranty Cases: Items that have been privately disassembled, opened, or altered by the user without our consent are strictly excluded from any refund.
- Special Products/Services: Some products or services are strictly non-refundable once provided. This includes software download links, software installation services, and account/token activation services.
When Can You Get the Refund?
Usually, we will only issue the refund after the returned item is received and inspected by our warehouse (within 2-3 business days). If the returned product is opened, used, damaged, or shows signs of self-disassembly, corresponding damage costs will be deducted, or the refund request may be rejected entirely. Once approved, the refund will be processed back to your original payment method within 7 business days.
3. Repair Policy
In-Warranty Period (1-Year Warranty)
Most diagnostic tools and software from VXDAS come with a 1-year warranty, free repair, and 1-year free updates during the warranty period.
- How to claim: You must first provide your order number, problem pictures, and operation videos to our customer service technicians to confirm the problem. If the problem cannot be solved remotely, we will guide you on how to send the product back for repair.
- Shipping Fees: You will bear the shipping cost of sending the tool to VXDAS. Once the repair is completed and tested, VXDAS will bear the shipping cost to send it back to you.
Out-of-Warranty Period
Products purchased over 1 year ago or items with man-made damage (due to improper use) are out of warranty. A repair fee and return shipping fee will apply. Please consult our sales staff regarding specific maintenance costs before sending items back.
4. Warranty Policy
- One-Year Quality Warranty: All diagnostic tools and software from VXDAS include a one-year quality warranty period. (Note: 1-time remote service or customized services are not covered. Some specific brand products enjoy a 2-year warranty).
- Strict Quality Control: Before shipping, all goods are rigorously tested by vxdas.com engineers. We check basic hardware/software functions, appearance, packaging, accessories, and power adapter standards to ensure full functionality.
- Exceptions: This warranty policy applies to all items except those that explicitly state "No Warranty" in their product descriptions (such as certain chips or single-use components).
🚨 What Voids the Warranty Automatically? (Void Warranty Scope)
To protect our brand and coordinate with original factory policies, the standard 1-year warranty will be instantly and permanently voided if the device falls under any of the following scenarios:
- Unauthorized Disassembly: If the customer opens, unscrews, dismantles, the internal hardware board of the device by themselves without our written permission. (Most units contain anti-tamper warranty stickers; broken seals will result in immediate warranty termination).
- Wearable Consumables: Main test cables, OBD2 adapters, and power cords are subject to daily wear and tear. These accessories are covered under a 30-day arrival-defect warranty and are excluded from the 1-year main unit warranty.
- End-of-Life (Discontinued) Models: If a model has been officially discontinued and the manufacturing factory has permanently closed its production line, we will no longer have access to original spare parts. Hardware repair will not be supported for these models, though software support will remain accessible whenever available.
- Fatal Hardware Failure (Main Chip Damage): If the device's main IC/CPU chip is permanently burned, cracked, or short-circuited (often caused by vehicle voltage surges, improper power input, or unapproved firmware modifications), the hardware is physically irreparable.
Note: For voided warranty or out-of-warranty cases, VXDAS will gladly offer an exclusive loyalty discount or a cost-price hardware replacement scheme to help you upgrade to a functional device smoothly. Please consult our support team for details.
5. Governing Law & Business Entity
This Agreement shall be governed by the laws of Hong Kong, together with all other applicable local laws relevant to the merchant’s operations. This includes, without limitation, the laws of the merchant’s place of business registration (CO), the jurisdictions in which the merchant conducts business activities, the locations where customers or cardholders are situated, and any legal or regulatory requirements applicable to our acquiring partners, payment processors, and service providers. All governing laws shall apply without regard to any conflict-of-law principles.
KEY STONE COMMERCE GROUP LIMITED
LIVEN HOUSE, 61-63 KING YIP ST, KWUN TONG, KL
📌 IMPORTANT PURCHASE NOTICE – MUST READ BEFORE BUYING
To ensure a smooth setup and avoid any installation compliance issues, please review the following technical requirements for our professional diagnostic tool:
- Antivirus Compatibility (False Positives): > Because most aftermarket diagnostic software utilizes deep-system emulation to interface directly with your vehicle’s ECU, strict security tools (like Windows Defender) will frequently flag it as a threat. This is a standard false positive. For successful installation, the software must be added to your antivirus "Exclusion List" or the antivirus temporarily disabled during use. If you are uncomfortable with this standard protocol, please consider alternative options.
- Pre-Installed Software Activation Required: > If your package includes a pre-installed hard drive (HDD/SSD), the system and diagnostic software are securely locked for transit and require activation before first use. Upon receiving your package, please contact our support team immediately to get remote activation service. It is not defective; it simply requires a 5-minute initial unlock.
- HDD/SSD Compatibility & Restrictions (Except SKU: DS036): > Please note that ALL our software hard drives are designed as internal drives and CANNOT be used via a external USB enclosure, with the sole exception of SKU: DS036(Alldat* software). Before purchasing, please ensure the physical size and interface (e.g., 2.5" SATA) of our drive are fully compatible with your laptop's internal slot. If you are unsure about compatibility, please contact our customer support before buying.
- Pre-installed software HDD/SSD Warranty Void Policy: > Our pre-installed software contains encrypted configurations. Any attempt to duplicate, clone, or copy the files from our hard drive to another device will permanently lock the software and instantly VOID your product warranty. We do not provide after-sales support or refunds for drives that have been privately copied.
- Professional Remote Tech Support (Optional & Secure): > Automotive diagnostic software setup can be complex. We offer 100% free, secure remote technical assistance via TeamViewer to help you configure the system. This service is entirely optional. We respect your data privacy and will only perform necessary software configurations with your permission.
we understand that choosing the right product is crucial
VXDAS Strives to Provide A Hassle-Free Purchasing Journey
