LAUNCH X431 V+ with HD3 HD III Module Heavy Duty Truck Diagnostic Tool for 12V 24V Diesel Trucks 1 Year Free Update LAUNCH X431 V+ with HD3 HD III Module Heavy Duty Truck Diagnostic Tool for 12V 24V Diesel Trucks 1 Year Free Update

LH76
8.5kg
Truck Diagnostic Tool
$1,499.00 $1,299.00 13%
-
+

Launch X431 V+ with HD III Heavy Duty Diagnostic Adapter, supports 12V and 24V diesel heavy duty vehicles. 1 Year Free Update, supports Multi-language

Launch X431 V+ with HD3 Heavy Duty Diagnostic Adapter 

Launch X-431 V+ HD3 is a modified version of the multi-brand scanner Launch X-431 Pro which, in its new edition, received a more powerful tablet and a diagnostic function for heavy duty vehicles. The device includes all the advantages of the Pro series and is presented with advanced diagnostic algorithms that allow you to quickly and deeply test the car. The complete set HD - is intended for trucks diagnostic.

The HD package is a set of Launch x431 V+ plus the diagnostic module of trucks Launch HD Box 3.0, it turns out cheaper than buying everything separately.

X-431 V+ is a brand new advanced automotive fault diagnostic tool based on Android system. It passes on Launch advantages in automotive fault diagnostic technology, such as wide Car and Truck model coverage, powerful function, abundant special function and accurate test data, etc.

X-431 V+ and HD3 achieves full diesel truck model and full system fault diagnosis through the Bluetooth communication between Data Link Connector (DLC) and smart mobile terminal.

 

Note: 

1). The HD module must work on any of the x431 v plus or pro3 or pad ii account which old customer have purchased before and have been activated by LAUNCH already.  
If not have the x431 v plus or pro3 or pad ii account, this HD module alone cannot be activated and the diagnostic software cannot be downloaded from LAUNCH official website. Thank you for your understanding.

2). The Package supports 12V to 24V diesel truck only. If you need to diagnose both gasoline and diesel vehicles, choose this pacakge: SP184-293-B

 

Main Features:

1. Wireless Bluetooth Diagnosis

Host machine and diagnostic connector adopt Bluetooth connection, making diagnosis more convenient.


2. Support various car models:

34 car brands software, support more than 60 car models. Moreover, the software is being continuously developed.

3. Industrial shockproof design

Industrial shockproof design is perfect for the working environment in repair shops.
 

4. Various configurations are available for selection

Suppose you are going to purchase heavy-duty truck diagnostic tool, you must choose X-431 V+, X-431 PRO3 or X-431 PAD II as host machine. If you have already bought X-431 V+, X-431 PRO3 or X-431 PAD II  gasoline  configuration, now you want to test truck, just buy a heavy-duty truck module.


5. Full comprehensive diagnostic software functions.


6.Wide diagnostic software coverage. Accurate test data.

Software based on Android, matching with more diagnostic hosts


7. 1 Year Free Update Online.  

8. Multi-language

 

Product Features:

Intelligent diagnosis: 

In the state of networking, it can automatically identify vehicle information and complete rapid diagnosis. It can also check the history record of vehicle maintenance online, which is the first in the industry;


Remote diagnosis:

The self-developed and patented IM remote diagnosis technology can be quickly accessed remotely through terminals such as mobile phones, tablets, computers, etc., and the network broadband and system resources occupation rate is low;
 

Diagnostic feedback:

In the process of using the vehicle and function abnormalities under special circumstances, you can feedback the problem to Yuanzheng Company, and there will be special technicians to track and handle it;

 
Maintenance information: 

More than 1600 models, more than 10,000 GB of maintenance database, including online video, circuit diagram, maintenance manual, maintenance cases, operation skills, etc., online inquiry at any time, can also provide detailed fault code help, improve diagnostic efficiency;
 

Traditional diagnosis: 

When in a network-free environment, intelligent diagnosis cannot be used. At this time, traditional diagnosis can be selected, and the vehicle and vehicle models can be manually selected for vehicle fault detection.


Diagnostic record: 

record the local vehicle maintenance record, you can check the vehicle record that the machine has diagnosed, and you can quickly enter the system of the vehicle for detection when it is diagnosed again;
 

Software upgrade: 

support one-click upgrade of operating system, client, model software and firmware;
 

Personal Center: 

Personal data center, including my report, my connector, diagnostic connector connection management, connector activation, firmware repair, personal information, modify user password, settings, etc.

 

Applicable models

China: Dongfeng Commercial Vehicle, FAW Jiefang, China National Heavy Duty Truck, Futian Commercial Vehicle, Shaanxi Heavy Duty Truck, Jianghuai Commercial Vehicle, Hongyan Heavy Duty Truck, Beiben Heavy Duty Truck, Jinlong Bus, Xiamen Golden Passenger Car, Haige Bus, Wuzhou Dragon Bus , Yutong Bus, etc.;
 
Asia: Hino, Fuso, Isuzu, UD Truck, Hyundai Truck, Ashok Leyland, etc.;
 
Americas: Freightliner, IWC, Kenworth, Peterbilt, Sterling, etc.;
 
Europe: Mercedes-Benz commercial vehicles, Mann, Iveco, Volvo, Renault, Duff, Scania, Kamas and so on.

 

X431 V+ Software Package list:

No. Software Name
1 X431, USA FORD Diagnostic Software diesel
2 After the X431, heavy card processing system diagnostics software
3 ASTRA diagnostic software
4 Benz heavyduty diagnostic software
5 Bosch diesel diagnostic software
6 BREMACH diagnostic software
7 China heavyduty diagnostic Software
8 Cummins heavyduty diagnostic software
9 DAF diagnostic software
10 ERF diagnostic software
11 FAW Liberation diagnostic software
12 Foton Auman diagnostic software
13 FUSO diagnostic software
14 Hino diagnostic software
15 Hyundai heavyduty diagnostic software
16 Isuzu heavyduty diagnostic software
17 Iveco heavyduty diagnostic software
18 JAC heavyduty diagnostic software
19 Mack heavyduty diagnostic software
20 MAN diagnostic software
21 OBD heavyduty diagnostic software
22 SCANIA diagnostic software
23 Shangchai diagnostic software
24 Volvo heavyduty diagnostic software
25 WP diesel diagnostic software
26 X431, Airbus diagnostic software
27 X431, ALLISON transmission box diagnosis software
28 X431, Ashok Rejlander the diagnostic software
29 X431, Caterpillar heavy vehicles Diagnostic Software
30 X431, Chai heavy vehicle diagnostic software
31 X431, Chaoyang Diesel diagnostic software
32 X431, construction machinery diagnostic software
33 X431, CREDO heavy vehicle diagnostic software
34 X431, DETROIT engine diagnostic software
35 X431, Dongfeng commercial vehicle diagnostic software
36 X-431, Dongfeng Yufeng diagnostic software
37 X431, Freightliner heavy-duty truck diagnostic software
38 X431, full diesel diagnosis software
39 X431, HD ABS system diagnostic software
40 X431, hd_goldendragon diagnostic software
41 X431, hd_international vehicle diagnostic software
42 X431, HD_TATA diagnostic software
43 X431, hd_western_star vehicle diagnostic software
44 X431, heavy truck presentation software
45 X431, heavy vehicles Jiangling diagnostic software
46 X431, IRISBUS heavy vehicle diagnostic software
47 X431, IRIZAR heavy vehicle diagnostic software
48 X431, NEOPLAN heavy vehicle diagnostic software
49 X431, Renault diagnostic software for heavy vehicles
50 X431, SETRA heavy vehicle diagnostic software
51 X431, SITCAR heavy vehicle diagnostic software
52 X431, Stannic bavin diagnostic software
53 X431, Sterling heavy vehicle diagnostic software
54 X431, Sunlong bus ( SUNLONG ) diagnostic software
55 X431, sunwin bus ( SUNWIN ) diagnostic software
56 X431, UD Trucks 2F Nissan Diesel Diagnostic Software
57 X431, Yang Chai engine diagnostic software
58 X431, Zhongtong bus ( ZHONGTONG BUS ) diagnostic software
59 X431,BONLUCK diagnostic software
60 X431,HD_KENWORTH deagnostic software
61 Yuchai diagnostic software

 

Packing List :

1pc x 201025842  X-431 V+(V3.0) host
1pc x 105045595  PAD4HD- Type II OBD-9 X431 diagnostic connector
1pc x 201026060  X-431 HD_III_VCI diagnostic kit Business Edition (RM08)
1pc x 105045568  X431 PAD IV HD-BENZ-14 / Mercedes 14PIN diagnostic connector
1pc x 105045572  X431 PAD IV HD-CAT-9 / Carter 9PIN diagnostic connector
1pc x 105045590  X431 PAD IV HD-HYUNDAI-16 / Modern truck 16PIN diagnostic connector
1pc x 105045584  X431 PAD IV HD-IVECO-30 / In Victoria Ho 30PIN diagnostic connector
1pc x 105045585  X431 PAD IV HD-IVECO-38 / In Victoria Ho 38PIN diagnostic connector
1pc x 105045586  X431 PAD IV HD-MAN-12 / Man 12PIN diagnostic connector
1pc x 105045587  X431 PAD IV HD-MAN-37 / Man 37PIN diagnostic connector
1pc x 105045569  X431 PAD IV HD-MITSUBISHI-12 + 16 / Fuso 12 + 16PIN diagnostic connector
1pc x 105045566  X431 PAD IV HD-OBD-16 diagnostic connector
1pc x 105045582  X431 PAD IV HD-OBD-6 diagnostic connector
1pc x 105045589  X431 PAD IV HD-RENAULT-12 / Renault 12PIN diagnostic connector
1pc x 105045588  X431 PAD IV HD-VOLVO-8 / Volvo 8PIN diagnostic connector
1pc x 105022244  Heavy truck diagnostic X431 PAD4HD mainline
1pc x Y203010242  LIGHTER
1pc x Y203010270  CLIPPER
1pc x102210138  Adapter, 5V/2A, American Standard (Lenovo plate supporting)
1pc x 107022213  X431 PIN envelope
1pc x 107012819  X-431 V+ HD3 English quick start
1pc x 105022289  X431, PRO3S+, B, USB, Micro, USB
1pc x 102150010  Clipper fuse 5*20mm
1pc x 102150012  Lighter fuse 6*30mm
1pc x 102210031  X-431 Power supply

 

Host parameter:

CPU: 1.4GHz quad core
Operating system: Android 7.1
Memory: 2G
Storage: 16GB, support 128G expansion
Display: 10.1-inch capacitive screen
Screen resolution: 1280×800
Camera: 5 million pixels behind
Weight: about 0.50 kg
Size: 264x210x30 (mm)
Working temperature: -10 ° C ~ 50 ° C
 

Diagnostic box parameters

CPU: 120MHz
Power consumption: ≤3W
Working voltage: DC 9-36V
Working temperature: -10 ° C ~ 50 ° C
Communication method: USB+ Wi-Fi+ Bluetooth
Size: 204x110x45 (mm)

 

Launch X431 V+ with HD III Heavy Duty Diagnostic Adapter, supports 12V and 24V diesel heavy duty vehicles. 1 Year Free Update, supports Multi-language

Launch X431 V+ with HD3 Heavy Duty Diagnostic Adapter 

Launch X-431 V+ HD3 is a modified version of the multi-brand scanner Launch X-431 Pro which, in its new edition, received a more powerful tablet and a diagnostic function for heavy duty vehicles. The device includes all the advantages of the Pro series and is presented with advanced diagnostic algorithms that allow you to quickly and deeply test the car. The complete set HD - is intended for trucks diagnostic.

The HD package is a set of Launch x431 V+ plus the diagnostic module of trucks Launch HD Box 3.0, it turns out cheaper than buying everything separately.

X-431 V+ is a brand new advanced automotive fault diagnostic tool based on Android system. It passes on Launch advantages in automotive fault diagnostic technology, such as wide Car and Truck model coverage, powerful function, abundant special function and accurate test data, etc.

X-431 V+ and HD3 achieves full diesel truck model and full system fault diagnosis through the Bluetooth communication between Data Link Connector (DLC) and smart mobile terminal.

 

Note: 

1). The HD module must work on any of the x431 v plus or pro3 or pad ii account which old customer have purchased before and have been activated by LAUNCH already.  
If not have the x431 v plus or pro3 or pad ii account, this HD module alone cannot be activated and the diagnostic software cannot be downloaded from LAUNCH official website. Thank you for your understanding.

2). The Package supports 12V to 24V diesel truck only. If you need to diagnose both gasoline and diesel vehicles, choose this pacakge: SP184-293-B

 

Main Features:

1. Wireless Bluetooth Diagnosis

Host machine and diagnostic connector adopt Bluetooth connection, making diagnosis more convenient.


2. Support various car models:

34 car brands software, support more than 60 car models. Moreover, the software is being continuously developed.

3. Industrial shockproof design

Industrial shockproof design is perfect for the working environment in repair shops.
 

4. Various configurations are available for selection

Suppose you are going to purchase heavy-duty truck diagnostic tool, you must choose X-431 V+, X-431 PRO3 or X-431 PAD II as host machine. If you have already bought X-431 V+, X-431 PRO3 or X-431 PAD II  gasoline  configuration, now you want to test truck, just buy a heavy-duty truck module.


5. Full comprehensive diagnostic software functions.


6.Wide diagnostic software coverage. Accurate test data.

Software based on Android, matching with more diagnostic hosts


7. 1 Year Free Update Online.  

8. Multi-language

 

Product Features:

Intelligent diagnosis: 

In the state of networking, it can automatically identify vehicle information and complete rapid diagnosis. It can also check the history record of vehicle maintenance online, which is the first in the industry;


Remote diagnosis:

The self-developed and patented IM remote diagnosis technology can be quickly accessed remotely through terminals such as mobile phones, tablets, computers, etc., and the network broadband and system resources occupation rate is low;
 

Diagnostic feedback:

In the process of using the vehicle and function abnormalities under special circumstances, you can feedback the problem to Yuanzheng Company, and there will be special technicians to track and handle it;

 
Maintenance information: 

More than 1600 models, more than 10,000 GB of maintenance database, including online video, circuit diagram, maintenance manual, maintenance cases, operation skills, etc., online inquiry at any time, can also provide detailed fault code help, improve diagnostic efficiency;
 

Traditional diagnosis: 

When in a network-free environment, intelligent diagnosis cannot be used. At this time, traditional diagnosis can be selected, and the vehicle and vehicle models can be manually selected for vehicle fault detection.


Diagnostic record: 

record the local vehicle maintenance record, you can check the vehicle record that the machine has diagnosed, and you can quickly enter the system of the vehicle for detection when it is diagnosed again;
 

Software upgrade: 

support one-click upgrade of operating system, client, model software and firmware;
 

Personal Center: 

Personal data center, including my report, my connector, diagnostic connector connection management, connector activation, firmware repair, personal information, modify user password, settings, etc.

 

Applicable models

China: Dongfeng Commercial Vehicle, FAW Jiefang, China National Heavy Duty Truck, Futian Commercial Vehicle, Shaanxi Heavy Duty Truck, Jianghuai Commercial Vehicle, Hongyan Heavy Duty Truck, Beiben Heavy Duty Truck, Jinlong Bus, Xiamen Golden Passenger Car, Haige Bus, Wuzhou Dragon Bus , Yutong Bus, etc.;
 
Asia: Hino, Fuso, Isuzu, UD Truck, Hyundai Truck, Ashok Leyland, etc.;
 
Americas: Freightliner, IWC, Kenworth, Peterbilt, Sterling, etc.;
 
Europe: Mercedes-Benz commercial vehicles, Mann, Iveco, Volvo, Renault, Duff, Scania, Kamas and so on.

 

X431 V+ Software Package list:

No. Software Name
1 X431, USA FORD Diagnostic Software diesel
2 After the X431, heavy card processing system diagnostics software
3 ASTRA diagnostic software
4 Benz heavyduty diagnostic software
5 Bosch diesel diagnostic software
6 BREMACH diagnostic software
7 China heavyduty diagnostic Software
8 Cummins heavyduty diagnostic software
9 DAF diagnostic software
10 ERF diagnostic software
11 FAW Liberation diagnostic software
12 Foton Auman diagnostic software
13 FUSO diagnostic software
14 Hino diagnostic software
15 Hyundai heavyduty diagnostic software
16 Isuzu heavyduty diagnostic software
17 Iveco heavyduty diagnostic software
18 JAC heavyduty diagnostic software
19 Mack heavyduty diagnostic software
20 MAN diagnostic software
21 OBD heavyduty diagnostic software
22 SCANIA diagnostic software
23 Shangchai diagnostic software
24 Volvo heavyduty diagnostic software
25 WP diesel diagnostic software
26 X431, Airbus diagnostic software
27 X431, ALLISON transmission box diagnosis software
28 X431, Ashok Rejlander the diagnostic software
29 X431, Caterpillar heavy vehicles Diagnostic Software
30 X431, Chai heavy vehicle diagnostic software
31 X431, Chaoyang Diesel diagnostic software
32 X431, construction machinery diagnostic software
33 X431, CREDO heavy vehicle diagnostic software
34 X431, DETROIT engine diagnostic software
35 X431, Dongfeng commercial vehicle diagnostic software
36 X-431, Dongfeng Yufeng diagnostic software
37 X431, Freightliner heavy-duty truck diagnostic software
38 X431, full diesel diagnosis software
39 X431, HD ABS system diagnostic software
40 X431, hd_goldendragon diagnostic software
41 X431, hd_international vehicle diagnostic software
42 X431, HD_TATA diagnostic software
43 X431, hd_western_star vehicle diagnostic software
44 X431, heavy truck presentation software
45 X431, heavy vehicles Jiangling diagnostic software
46 X431, IRISBUS heavy vehicle diagnostic software
47 X431, IRIZAR heavy vehicle diagnostic software
48 X431, NEOPLAN heavy vehicle diagnostic software
49 X431, Renault diagnostic software for heavy vehicles
50 X431, SETRA heavy vehicle diagnostic software
51 X431, SITCAR heavy vehicle diagnostic software
52 X431, Stannic bavin diagnostic software
53 X431, Sterling heavy vehicle diagnostic software
54 X431, Sunlong bus ( SUNLONG ) diagnostic software
55 X431, sunwin bus ( SUNWIN ) diagnostic software
56 X431, UD Trucks 2F Nissan Diesel Diagnostic Software
57 X431, Yang Chai engine diagnostic software
58 X431, Zhongtong bus ( ZHONGTONG BUS ) diagnostic software
59 X431,BONLUCK diagnostic software
60 X431,HD_KENWORTH deagnostic software
61 Yuchai diagnostic software

 

Packing List :

1pc x 201025842  X-431 V+(V3.0) host
1pc x 105045595  PAD4HD- Type II OBD-9 X431 diagnostic connector
1pc x 201026060  X-431 HD_III_VCI diagnostic kit Business Edition (RM08)
1pc x 105045568  X431 PAD IV HD-BENZ-14 / Mercedes 14PIN diagnostic connector
1pc x 105045572  X431 PAD IV HD-CAT-9 / Carter 9PIN diagnostic connector
1pc x 105045590  X431 PAD IV HD-HYUNDAI-16 / Modern truck 16PIN diagnostic connector
1pc x 105045584  X431 PAD IV HD-IVECO-30 / In Victoria Ho 30PIN diagnostic connector
1pc x 105045585  X431 PAD IV HD-IVECO-38 / In Victoria Ho 38PIN diagnostic connector
1pc x 105045586  X431 PAD IV HD-MAN-12 / Man 12PIN diagnostic connector
1pc x 105045587  X431 PAD IV HD-MAN-37 / Man 37PIN diagnostic connector
1pc x 105045569  X431 PAD IV HD-MITSUBISHI-12 + 16 / Fuso 12 + 16PIN diagnostic connector
1pc x 105045566  X431 PAD IV HD-OBD-16 diagnostic connector
1pc x 105045582  X431 PAD IV HD-OBD-6 diagnostic connector
1pc x 105045589  X431 PAD IV HD-RENAULT-12 / Renault 12PIN diagnostic connector
1pc x 105045588  X431 PAD IV HD-VOLVO-8 / Volvo 8PIN diagnostic connector
1pc x 105022244  Heavy truck diagnostic X431 PAD4HD mainline
1pc x Y203010242  LIGHTER
1pc x Y203010270  CLIPPER
1pc x102210138  Adapter, 5V/2A, American Standard (Lenovo plate supporting)
1pc x 107022213  X431 PIN envelope
1pc x 107012819  X-431 V+ HD3 English quick start
1pc x 105022289  X431, PRO3S+, B, USB, Micro, USB
1pc x 102150010  Clipper fuse 5*20mm
1pc x 102150012  Lighter fuse 6*30mm
1pc x 102210031  X-431 Power supply

 

Host parameter:

CPU: 1.4GHz quad core
Operating system: Android 7.1
Memory: 2G
Storage: 16GB, support 128G expansion
Display: 10.1-inch capacitive screen
Screen resolution: 1280×800
Camera: 5 million pixels behind
Weight: about 0.50 kg
Size: 264x210x30 (mm)
Working temperature: -10 ° C ~ 50 ° C
 

Diagnostic box parameters

CPU: 120MHz
Power consumption: ≤3W
Working voltage: DC 9-36V
Working temperature: -10 ° C ~ 50 ° C
Communication method: USB+ Wi-Fi+ Bluetooth
Size: 204x110x45 (mm)

 

VXDAS Policy

1.Return Policy

2.Refund Policy

3.Returning for replacement

4.Our product guarantee

5.Repair Policy

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.


Return Policy

Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.

Quality Issue: our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.

Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Shipping options for return items: when you confirm to return the items to us, please use simple airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.


Refund policy

After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will  charge you 10% handling fee.

If you have any doubt, please check with our customer service.


Returning for replacement

When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.

Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.

How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.


Our product guarantee

1 Year Warranty: the guarantee of our most products is one year. 

Before shipping out, all goods have been double verified by vxdas.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

If you have any using problem of the products which buy from vxdas.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.


Repair Policy

When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with vxdas.com customer service about the repair.

You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.


Any other questions, please feel free to contact vxdas.com customers service.

 

VXDAS Policy

1.Return Policy

2.Refund Policy

3.Returning for replacement

4.Our product guarantee

5.Repair Policy

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.


Return Policy

Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.

Quality Issue: our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.

Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Shipping options for return items: when you confirm to return the items to us, please use simple airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.


Refund policy

After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will  charge you 10% handling fee.

If you have any doubt, please check with our customer service.


Returning for replacement

When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.

Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.

How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.


Our product guarantee

1 Year Warranty: the guarantee of our most products is one year. 

Before shipping out, all goods have been double verified by vxdas.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.  After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.

If you have any using problem of the products which buy from vxdas.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.


Repair Policy

When your product get damaged after using some time and need repair, we provide repair service for you. Please contact with vxdas.com customer service about the repair.

You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.


Any other questions, please feel free to contact vxdas.com customers service.

 

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