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VXDAS AM3011 is a multifunctional car code reader. The main functions are detecting the engine system, read and clear error codes. Once you plug it into your OBDII DLC, then it will work.High-quality OBD2 cable, smart appearance, easy to handle. AM3011 can work on after 1996-year vehicles–domestic and import. Am3011 helps you more enjoy the car life. The best diagnostic partner helps you check your engine status.
Which vehicle can AM3011 work with ?
It can be compatible with all OBDII/EOBD CAN vehicles from 1996 years and it works on 12V battery only.
Why i can not erase the code successfully?
You need to repair the fault code You need to repair the fault code first then code can be erased.
how to get it worked?
Just plug it in your device and it will work with several seconds.
Obd2 code reader can support all OBDII protocols: KWP2000,KWP2000,J1850 PWM,J1850 VPW ,CAN.
Newest STM32F series chip,run much faster.unleaded and immersion gold process circuit board,more stable.the protection of the short circuit, can protect your car from damage if there are the equipment failure.
OBD Can easily detect your car battery is in good condition or not and will remind whether you need to replace it or not. Provide you a nice journey to the work or travel.
VXDAS provide you the life-time free update, please log in the VXDAS, and download the software. You will get more information from the newest one, for we are always improving our product.
3.Returning for replacement
4.Our product guarantee
Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Mis-Ordered Products: If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), our return policy is not applied for you, please aware of this.
Quality Issue: our products do not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.
Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
Shipping options for return items: when you confirm to return the items to us, please use simple airmail or EMS to return it, and write shipping address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
Refund policyAfter we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service, and we we will charge you 10% handling fee.
If you have any doubt, please check with our customer service.
Returning for replacementWhen exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.
Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you.Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express.
How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.
Our product guarantee
1 Year Warranty: the guarantee of our most products is one year.
Before shipping out, all goods have been double verified by vxdas.com. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.If you have any using problem of the products which buy from vxdas.com, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.
Repair PolicyWhen your product get damaged after using some time and need repair, we provide repair service for you. Please contact with vxdas.com customer service about the repair.
You need use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.Any other questions, please feel free to contact vxdas.com customers service.
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